AXIS Q3505–V Fixed Dome Network Camera
Troubleshooting
No H.264 displayed in the | Check that the relevant H.264 connection methods and correct interface are enabled in the AMC |
client | Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14. |
| In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder. |
| Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced. |
Multicast H.264 only | Check if your router supports multicasting, or if the router settings between the client and the |
accessible by local clients | product need to be configured. The TTL (Time To Live) value may need to be increased. |
No multicast H.264 | Check with your network administrator that the multicast addresses used by the Axis product |
displayed in the client | are valid for your network. |
| Check with your network administrator to see if there is a firewall preventing viewing. |
Installation of additional | Configure the Axis product to use a Java applet for updating video images in your browser. Go to |
ActiveX component | Setup > Live View Config and select Java applet under Default viewer. |
restricted or prohibited |
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Poor rendering of H.264 | Ensure that your graphics card is using the latest driver. The latest drivers can usually be |
images | downloaded from the manufacturer’s website. |
Color saturation is different | Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more |
in H.264 and Motion JPEG | information. |
Lower frame rate than | See Performance Considerations on page 67. |
expected | Reduce the number of applications running on the client computer. |
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| Limit the number of simultaneous viewers. |
| Check with the network administrator that there is enough bandwidth available. |
| Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only |
| key frames. |
| Lower the image resolution. |
| Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate |
| will lower the maximum resolution. See Capture Mode on page 20. |
| The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis |
| product. See Technical Specifications on page 62. |
Video and image problems, general | |
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Image unsatisfactory | Check the video stream and camera settings under Setup > Video & Audio > Video Stream and |
| Setup > Video & Audio > Camera Settings. |
Motion Detection triggers unexpectedly | |
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Changes in luminance | Motion detection is based on changes in luminance in the image. This means that if there are |
| sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity |
| setting to avoid problems with luminance. |
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