Axis Communications P3215-V Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P3215-V Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 55.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 53.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P3215-V Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis P3215-V Network Camera Table of ContentsConnectors Performance Considerations SD Card Slot Connectors and ButtonsNetwork Connector Hardware OverviewColor Indication LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Set Power Line FrequencyCamera Orientation Live ViewManual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3215-V Network Camera Focus & Zoom Set Up the ProductBasic Setup When satisfied, click Enable iris to enable the irisImage VideoVideo Stream Pixel CounterClick Save to apply the new settings Stream Profiles264 White Balance Camera SettingsExposure Settings Image AppearanceDay/Night Iris adjustmentShutter & Gain Set Shutter toGo to Video View Area Select an Aspect ratio and a Video stream resolutionView Area OverlayOverlay Image Use Overlay Text in an Action RuleGo to Video Overlay Image Privacy Mask Create the action ruleGo to Events Action Rules Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Guard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced Control QueueControls Go to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P3215-V Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3215-V Network Camera Go to Events Action Rules and click Add Setting Up an Action RuleEvents Add RecipientsGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis P3215-V Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardGo to System Options Storage Click Network Share MaintenanceNetwork Share To add a network shareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Memory Power Function/group Specifications System ApplicationInstallation Maintenance General CasingPerformance Considerations ConnectorsAccessories General accessoriesM1.8