Axis Communications P3214-V user manual Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS P3214–V Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 40.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 48.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 39.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 42. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis P3214-V Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3214-V Network CameraConnectors Performance Considerations Hardware Overview Connectors and ButtonsNetwork Connector SD Card SlotLED Indicators Color IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordLive View Set Power Line FrequencyCamera Orientation Click Use HttpsAxis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P3214-V Network Camera When satisfied, click Enable iris to enable the iris Set Up the ProductBasic Setup Focus & ZoomPixel Counter VideoVideo Stream Image264 Click Save to apply the new settingsStream Profiles Image Appearance Camera SettingsExposure Settings White BalanceSet Shutter to Iris adjustmentShutter & Gain Day/NightOverlay Select an Aspect ratio and a Video stream resolutionView Area Go to Video View AreaGo to Video Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Privacy MaskCreate the action rule Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Guard TourControls AdvancedControl Queue Motion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P3214-V Network Camera Applications Install ApplicationGo to Setup Applications Application LicensesAxis P3214-V Network Camera Add Recipients Setting Up an Action RuleEvents Go to Events Action Rules and click AddCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis P3214-V Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardTo add a network share MaintenanceNetwork Share Go to System Options Storage Click Network ShareSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Maintenance General Casing Function/group Specifications System ApplicationInstallation Memory PowerGeneral accessories ConnectorsAccessories Performance ConsiderationsM1.8