Axis Communications P3214-VE user manual Support Overview, System Overview, Logs & Reports

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AXIS P3214-VE Network Camera

System Options

•the IEEE 802.1X settings

•the focus position

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 48.

To reset the optics, click Calibrate under System Options > Maintenance > Optics. This may be necessary in situations where the optics has lost its calibration during transport or has been exposed to extreme vibrations. If necessary configure focus and zoom again (see Basic Setup on page 15).

For information about firmware upgrade, see Upgrade the Firmware on page 49.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

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Contents Axis P3214-VE Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis P3214-VE Network Camera Table of ContentsPerformance Considerations SD Card Slot Connectors and ButtonsNetwork Connector Hardware OverviewColor Indication LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Set Power Line FrequencyCamera Orientation Live ViewManual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3214-VE Network Camera Focus & Zoom Set Up the ProductBasic Setup When satisfied, click Enable iris to enable the irisImage VideoVideo Stream Pixel Counter264 Click Save to apply the new settingsStream Profiles White Balance Camera SettingsExposure Settings Image AppearanceDay/Night Iris adjustmentShutter & Gain Set Shutter toGo to Video View Area Select an Aspect ratio and a Video stream resolutionView Area OverlayGo to Video Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Privacy MaskCreate the action rule Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Guard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls AdvancedControl Queue Go to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P3214-VE Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3214-VE Network Camera Go to Events Action Rules and click Add Setting Up an Action RuleEvents Add RecipientsGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis P3214-VE Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardGo to System Options Storage Click Network Share MaintenanceNetwork Share To add a network shareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Memory Power Function/group Specifications System ApplicationInstallation Maintenance General CasingPerformance Considerations ConnectorsM1.20
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