Axis Communications P3214-VE user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P3214-VE Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P3214-VE Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P3214-VE Network Camera Table of ContentsPerformance Considerations Network Connector Connectors and ButtonsHardware Overview SD Card SlotColor Indication LED IndicatorsAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordCamera Orientation Set Power Line FrequencyLive View Click Use HttpsControls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3214-VE Network Camera Basic Setup Set Up the ProductWhen satisfied, click Enable iris to enable the iris Focus & ZoomVideo Stream VideoPixel Counter ImageStream Profiles Click Save to apply the new settings264 Exposure Settings Camera SettingsImage Appearance White BalanceShutter & Gain Iris adjustmentSet Shutter to Day/NightView Area Select an Aspect ratio and a Video stream resolutionOverlay Go to Video View AreaUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Create the action rule Privacy MaskGo to Events Action Rules Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard TourControl Queue AdvancedControls Camera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAxis P3214-VE Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis P3214-VE Network Camera Events Setting Up an Action RuleAdd Recipients Go to Events Action Rules and click AddSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddAxis P3214-VE Network Camera Recording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardNetwork Share MaintenanceTo add a network share Go to System Options Storage Click Network ShareSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Installation Function/group Specifications System ApplicationMaintenance General Casing Memory PowerPerformance Considerations ConnectorsM1.20
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