Axis Communications P1427E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P1427–E Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 59.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. SeeCapture Mode on page 18.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 56.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P1427-E Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P1427-E Network CameraPerformance Considerations Connector Connectors and ButtonsNetwork Connector Hardware OverviewControl Button LED IndicatorsSD Card Slot Color IndicationAccess from the Internet Accessing the ProductAccess from a Browser Set the Root PasswordLive View Configure Capture ModeSet Power Line Frequency Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger PTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream Axis P1427-E Network Camera Setting Up the Product Basic SetupPixel Counter VideoVideo Stream ImageStream Profiles 264Go to Setup Video Camera Settings Camera SettingsCapture Mode Image AppearanceWide Dynamic Range Exposure SettingsWhite Balance Shutter & GainView Area Iris adjustmentSelect an Aspect ratio and a Video stream resolution Day/NightGo to Video Video Stream and select the Image tab OverlayOverlay Image Go to Video Overlay ImageUsing Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Focus & ZoomGo to Video Focus & Zoom Viewer Settings Live View ConfigDefault Viewer for Browsers Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Guard TourAdvanced Control QueueControls Motion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P1427-E Network Camera Applications Install ApplicationGo to Setup Applications Application LicensesAxis P1427-E Network Camera Events PTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddRecipient Use with action RecipientsFallback Action Go to Events Recipients and click AddRecurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddAxis P1427-E Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System AvhsLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 StorageUPnPTM BonjourNetwork Share Go to System Options Storage and click SD CardGo to System Options Storage Click Network Share Maintenance Ports & DevicesSupport Scripting System OverviewLogs & Reports File UploadReset to Factory Default Settings Plain ConfigChecking the Firmware TroubleshootingEmergency Recovery Procedure Upgrading the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage and disk management problems Storage disruptionTechnical Specifications Connectors Function/group Specifications System ApplicationPower DimensionsConnectors Performance Considerations M1.6