Axis Communications P3364-V Key frames, Video and image problems, general, No audio, Settings

Page 56

AXIS P3364–V

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 60.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 57.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

56

Image 56

Contents Axis P3364-V About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3364-VSymptoms, Possible Causes and Remedial Actions Connectors Performance ConsiderationsConnectors and Buttons For technical specifications, seeHardware Overview Hardware OverviewLED Indicators Axis P3364-V Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariClick Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Controls on the Live View Set Power Line FrequencyLive View Axis Media Control viewer toolbar AMC Audio ControlsHalf-duplex mode PTZ ControlsHow to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream ImageResolution. Select the default resolution Click Save to apply the new settingsStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceIris adjustment Shutter & GainSet Shutter to Low light priority slider toward low noiseTo configure the view area Date/Time Formats in the online help To enable overlaysView Area OverlayPrivacy Mask Focus & ZoomOverlay Image Go to Video & Audio Overlay ImageAudio Input Audio SettingsAudio Modes Audio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis P3364-V Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced LimitsControls Go to PTZ Guard Tour and click AddDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Install Application ApplicationsApplications Application LicensesAxis P3364-V Events EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Recurrences RecipientsSchedules To set up a recurrence Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings System Options NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service SocksStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis P3364-V Troubleshooting TroubleshootingFirmware To upgrade the product’s firmware Checking the FirmwareTroubleshooting Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsFunction/group Specifications Network Security Alarm actionsInstallation Maintenance General CasingConnectors Mm audio connectors stereo Performance ConsiderationsAudio Input Audio Output Tip Microphone/Line Line out mono Ring Sleeve GroundAxis P3364-V M3.5