Axis Communications 232d+, 231D+ Symptoms, Possible Causes and Remedial Actions, Using ARP Ping

Page 52

52AXIS 231D+/232D+ - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

 

 

Using ARP Ping

The IP address must be set within two minutes after the power has been applied to the AXIS

 

 

231D+/232D+; restart the server and try again. Also, make sure the ping length is set to 408.

 

 

See the ARP ping description in the Installation Guide.

 

The AXIS 231D+/232D+ is

If the IP address intended for the AXIS 231D+/232D+ and the IP address of your computer are

 

located on a different subnet.

located on different subnets, you will not be able to set the IP address. Contact your network

 

 

administrator for an IP address on the same subnet as the computer you are performing the

 

 

installation from.

 

The IP address is being used by

Disconnect the power from the AXIS 231D+/232D+.

 

another device

Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP

 

 

address may already be in use by another device on your network. You must obtain a new IP

 

 

address and reinstall the unit.

 

 

If you receive: Request timed out - this means that the IP address is available for use with your

 

 

AXIS 231D+/232D+. In this case, check all cabling and reinstall the unit.

The

AXIS 231D+/232D+ cannot be

accessed from a Web browser

 

 

 

 

Cannot log in.

If the AXIS 231D+/232D+ has been configured to use HTTPS, check that the protocol in the URL

 

 

used to access the unit is correct. You may need to type this in manually (i.e. http or https) in

 

 

the browser’s address field.

 

The IP address has been changed

1) Move the AXIS 231D+/232D+ to an isolated network or to one with no DHCP or BOOTP

 

by DHCP

server. Set the IP address again, using AXIS IP Utility or the ARP Ping command.

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the

 

 

main network. The unit now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

required service and then configure IP address change notification from the network settings.

 

 

Return the unit to the main network. The unit will now have a dynamic IP address, but will

 

 

notify you if the address changes.

 

Cannot access web page

Empty the temporary cache of your web browser.

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from

 

 

your workstation. See instructions above.

Cannot send notifications, uploads,

alarms to a destination outside the local network

 

 

 

 

Firewall protection

The AXIS 231D+/232D+ can be configured to use a SOCKS server to reach networks on the

 

 

other side of a firewall/proxy server. See SOCKS, on page 42 for more information.

Your AXIS 231D+/232D+ is accessible locally, but not externally

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

Default routers required

Check if you need to configure the default router settings, and check the subnet mask.

 

The Internet site is too heavily

Use a script running on your web server to relay images from the AXIS 231D+/232D+ to the

 

loaded

Internet.

The

Power indicator is not constantly

lit

 

 

 

 

Faulty power supply

Verify that you are using the correct power supply.

 

A firmware upgrade has been

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP

 

interrupted or the firmware has

and Ping,

 

in some other way been dam-

Then, from a Web browser, access the unit and upgrade the latest firmware to the product, see

 

aged.

 

Updating the Firmware, on page 50.

 

 

No

images are displayed in the Web

interface

 

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow

 

(Internet Explorer only)

ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on

 

 

your workstation.

 

 

 

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Contents Axis 231D+/232D+ Network Dome Camera User’s Manual About This Document Intellectual Property RightsTable of contents Axis 231D+/232D+ Axis 231D+/232D+ Axis 232D+Hardware Description Using the Network Dome Camera Accessing the Axis 231D+/232D+Setting the root password Axis 231D+/232D+ Using the Network Dome Camera Area Zoom Pan/Tilt/Zoom ControlsPan/Tilt/Zoom Control Queue Axis 295 Video Surveillance JoystickStream Types Video StreamsMotion Jpeg How to stream MPEG-4 Unicast RTPAxis Media Control Other methods of accessing the video streamOther MPEG-4 clients Configuring the Network Dome Camera Overview of the configuration menuImage Settings Video & Image SettingsMirroring Video Stream Overlay SettingsMaximum video stream time can Advanced Camera Settings Overlay Image SettingsGo to Setup Video & Image Overlay Image MPEG-4 Settings MjpegAxis 231D+/232D+ Configuring the Network Dome Camera Live View Config LayoutUpload Own Web Files Default Video FormatOwn Home Viewer Settings Default ViewerAction Buttons Output Buttons User Defined LinksCheck Show Custom Link Sequence Mode UpdateHtml Examples External VideoPan Tilt Zoom Controls PTZ controlsPreset Positions Using CGI links to control PTZ devicesClick-in-image Focus and Iris ControlsPreset Positions Dome ConfigurationGuard Tour Advanced Control QueueLimits ControlsEvent Configuration Event ServersHow to set up a triggered event Event TypesTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled event Set the When ActivatedScheduled Event Click Add scheduled on the Event typesHow to configure Motion Detection Motion detectionPort Status History SensitivityUser Settings check the corresponding checkboxes to enable System OptionsSecurity UsersHttps Authentication process Date & Time802.1X Network Admission Control CA serversAxis 231D+/232D+ System Options IP Address Configuration Network Basic TCP/IP SettingsServices Network Advanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT Traversal WAN internetFTP Network TrafficQoS Settings QoS Quality of serviceSmtp email UPnP RTP Multicast/ MPEG-4Bonjour Ports & devices I/O PortsMaintenance SupportSupport Overview System OverviewConfiguration Using the Control Button Resetting to Factory Default SettingsAbout Connection Module Connection Module PinoutSchematic Diagram Axis 231D+/232D+ I/O connectors and power Troubleshooting Checking the Firmware Updating the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial Actions Using ARP PingVideo Image Problems Technical Specifications ModelsAlarm and event Included accessories General performance considerationsOptimizing your system Frame rates Motion JpegFrame rates MPEG-4 BandwidthAxis 231D+/232D+ Technical Specifications Glossary of Terms Half-duplex See Full-duplex VOP See VOP Among commercial application developers Snmp Simple Network Management Protocol Snmp URL Uniform Resource Locator An address on the network Back to the browser Index Rtsp
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231D+, 232d+ specifications

Axis Communications, a leading provider of IP security solutions, offers a range of high-performance cameras designed for various surveillance applications. Among their products, the Axis 232D+ and Axis 231D+ stand out for their robust features and advanced technologies, making them suitable for both indoor and outdoor environments.

The Axis 232D+ is a high-speed dome camera that delivers exceptional video quality, thanks to its 1/4-inch progressive scan CCD sensor. It offers a resolution of 704x480 pixels and can capture incredibly detailed images at up to 30 frames per second. With its pan/tilt functionality, the 232D+ can cover a wide field of view, allowing for extensive monitoring areas while maintaining high precision and responsiveness.

In addition to its impressive image quality, the Axis 232D+ features advanced digital zoom capabilities, enabling users to zoom into specific areas without significant loss of detail. The camera is equipped with a powerful infrared capability, allowing it to capture images in low-light conditions effectively. This makes it an ideal choice for 24/7 surveillance in all lighting scenarios.

On the other hand, the Axis 231D+ offers similar high-quality video performance but introduces some distinctive features. It also utilizes a 1/4-inch progressive scan CCD sensor and supports a wide dynamic range (WDR) for improved image quality in challenging lighting conditions. The 231D+ is designed for easy installation and integration into existing systems, making it a versatile option for various surveillance needs.

Both models leverage Axis' digital PTZ technology, providing users with the flexibility to pan, tilt, and zoom remotely via an intuitive web interface. This user-friendly aspect simplifies monitoring and allows quicker responses to incidents when they arise.

Furthermore, both the Axis 232D+ and 231D+ support Power over Ethernet (PoE), eliminating the need for separate power cables and simplifying installation, especially in hard-to-reach locations.

In conclusion, the Axis 232D+ and 231D+ represent Axis Communications’ commitment to delivering high-quality, versatile surveillance solutions that meet the demands of modern security challenges. Their advanced imaging technologies, robust features, and user-friendly design make them noteworthy additions to any security setup. Whether it's for large outdoor areas or indoor environments requiring vigilant monitoring, these cameras provide the performance and reliability critical for comprehensive security.
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