Samsung SNC-B2331(P) user manual Troubleshooting, Problem Solution

Page 77

TROUBLESHOOTING

PROBLEM

SOLUTION

 

 

 

y Check to make sure that the camera’s Network settings are appropriate.

 

y Check to make sure that all network cables have been connected

 

properly.

I can’t access the camera from a

y If connected using DHCP, verify that the camera is able to acquire

dynamic IP addresses without any problem.

web browser.

y If connected using a DDNS URL, verify that the MAC address has been

 

 

properly entered.

 

y If the camera is connected to a router, verify that port forwarding is

 

properly configured.

 

 

 

y Connected Viewers become disconnected upon any change to camera or

Viewer got disconnected during

network configurations.

y Check all network connections.

monitoring.

y If the camera is connected over an xDSL network, it’ s possible for

 

 

Viewer to disconnect under poor network conditions.

 

 

I cannot connect to the system

y When you try to connect to the system using a tab browser, the same

cookie information is shared, resulting in errors when connected.

using a tab browser of Internet

Therefore, instead of using a tab browser, open a new browser window

Explorer 7.0.

to connect to the system.

 

 

 

The camera connected to the

y Turn off the firewall settings on your PC and then search the camera

network is not detected in the IP

again.

installer program.

 

 

y Check whether two or more cameras are set to a single multicast address

Images overlap.

instead of different addresses. If a single address is used for multiple

 

cameras, the images may overlap.

 

 

No image appears.

y If the transmission method is set to multicast, check whether there is a

router that supports multicast in the LAN the camera is connected to.

 

 

 

● APPENDIX

English _77

Page 76 Page 78
Image 77
Page 76 Page 78
Contents Network Camera Overview English Overview FCC Statement Important Safety Instructions Contents Login Connecting to the cameraInstalling ActiveX Using the Live ScreenRecommended PC Specifications Product FeaturesCompatible PoE Switches Compatible IP RoutersWHAT’S Included IP Installer CDLens Options CS LensAT a Glance ConnectorFront Side DescriptionRear Side PowerSystem GNDMounting the Lens Disconnect the power before proceedingMounting the CS lens Mounting the C lensFocusing Connecting the Auto Iris Lens connectorConnecting to the monitor Connecting with Other DevicePower Supply Network ConnectionAlarm I/O Wiring Diagram Connecting to the I/O port boxYou can configure the camera settings using the Web Viewer HOW to USE the Keyboard ControllerProfile Factory DefaultsMain Menu Iris Camera SetupCamera ID DNR MotionShutter SENS-UPDAY/NIGHT You can specify a recording mode according to the sceneWhite BAL Select Camera SET DAY/NIGHTDetail Digital ZoomAGC Color SUP ReversePrivacy Zone Zone SetupOthers Factory DefaultOSD Color You can set the font color of the user interfaceSystem Info  The camera type may different, depend on the video signalLanguage You can check the system informationNetwork connection and setup Network Connection and Setup Setting the IP Router Connecting to the camera from a local PC in the LAN Connecting the Camera Directly to Local Area NetworkingButtons used in IP Installer IP Address SetupManual Network Setup Static IP SetupURL Ddns registration has failedNetwork connection and setup Auto Network Setup Dynamic IP Environment Setup Dynamic IP SetupManual Port Range Forwarding Port Range Forward Port Mapping SetupConnecting to the Camera from a Shared Local PC Connecting to the Camera from a Remote PC VIA the Internet Using URL Connecting to the CameraConnecting via URL If the Http port is other than Normally, you wouldTo check the Ddns address LoginFor Windows XP Service Pack 2 users Installing ActivexClick Install ActiveX Control Security warning popup appears, click InstallUsing the Live Screen To print out the screenshot BackupTo capture the snapshot Recorded space, recording will be forcibly ended Click OK To record a videoClick on the scene to record Setup screen appears Accessing the Setup ScreenContrast Adjust the contrast from Default SetupTo configure the video settings To configure the IP settings To set the user account Click Basic User User setup window appearsEnglish When done, click Apply Selected language will be applied System SetupTo set the display language To set the date/timeSelect System Log Log information list appears To update the softwareTo check the log information To set the Https To reset the systemYou can display text on the screen Overlay SetupTo set the text Verified will be displayed Event SetupTo set the event transfer function English FTP transfer The image is sent to the specifi ed FTP address To set an alarm imageTo set the motion detection function To set the alarm inputSelect Event Motion Motion Detection setup window appears Motion Detection function will operate on the selected area To set a motion areaTo set the scheduled transfer Network SetupTo set the video transfer mode To set the Ddns ITS DAY ModeGaming ALCBitrate Control CBRConstant Bitrate TerminologyCavlc Specifications RAM CS/CDSP 4CIFNtsc SetupHTTPS, SSL, Dhcp ARP, DNS, DDNS, VsipPoE Power over Ethernet Power~90% Dimension W72 X D139 X H60 Weight About 300g About 7WGOP size15 MPEG4 4CIF Frame Rate NtscEstimationHPel FPS 30 FPS 15 FPSMPEG4 VGA 264 VGA MPEG4 CIF 264 CIF Frame Rate PAL 25 FPS 13 FPS MPEG4 VGA Kbps 17 FPS MPEG4 CIF 264 CIF Problem Solution TroubleshootingNTP must be properly configured Verify the settings in the following sequenceMotion Detection Feature must be enabled Alarm Video Transmission must be enabledGNU General Public License GPL/LGPL Software LicensePreamble We protect your rights with two stepsProgram, and can be reasonably Page Page END of Terms and Conditions No WarrantyHow to Apply These Terms to Your New Programs Preamble Terms and Conditions Protecting Users Legal Rights From Anti-Circumvention Law Source CodeBasic Permissions Conveying Non-Source Forms Conveying Verbatim CopiesConveying Modified Source Versions Installed in ROM Additional Terms Patents Acceptance Not Required for Having CopiesAutomatic Licensing of Downstream Recipients Use with the GNU Affero General Public License ValidNo Surrender of Others Freedom END of Terms and Conditions GNU Lesser General Public LicensePreamble Page Page AAccompany the work with the complete corresponding machine Page Page How to Apply These Terms to Your New Libraries No Event Shall the OpenSSL OpenSSL LicenseAnd/or other materials provided with the distribution Original SSLeay LicenseCopyright C1995-1998 Eric Young
Top Page Image Contents