Troubleshooting and support
Upgrading your firmware (recommended)
Firmware is the software that runs on your frame. Download and install the latest version from the Web to keep your frame up to date.
Check your frame’s current firmware version
Next
Power
1Turn your frame on. Press the Power and the Next buttons at the same time and hold for 5 seconds.
2Note the firmware version listed on the About screen.
Download the latest firmware
1On your computer, go to www.kodak.com/go/digitalframedownloads.
2Enter your frame model and note the firmware version that’s available for download. If it’s newer than the version on your frame, continue with these download and upgrade directions.
3Follow the screen directions to download the frame firmware to your computer.
4When the firmware is downloaded, copy the IMG file to the root directory (top level, not in a folder or subfolder) of a memory card or USB flash drive.
Upgrade your frame
1Remove the memory card or USB flash drive from your computer, then insert it into the frame.
The Install Firmware screen appears on your frame. This screen only appears when the firmware upgrade file (IMG) is present on the card or device.
2Highlight the newer firmware version, then press OK to begin the upgrade.
IMPORTANT: Do not turn off the frame or remove the memory card or USB flash drive during the upgrade!
When the upgrade is complete, your frame automatically restarts. If it doesn’t, turn the frame off, then back on.
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