28FAQs
WHAT HAPPENS IF I MOVE?
Before you move your CEIVA frame to a new area code or phone number, you should update your phone information in your online CEIVA account under the Frame Settings option or call CEIVA Customer Care at
Once you enter your new phone number into your Frame Settings (remember to click on Apply before leaving the Frame Settings area), simultaneously press and hold the black and white buttons on the back of your CEIVA frame. Once the screen is dark, release the buttons and allow the CEIVA frame to dial into the CEIVA Network to update the account information. Once you have completed this, do not allow the CEIVA frame to dial in again until it is plugged in at your new location, or you could incur long distance phone charges.
If your CEIVA frame is connecting to your broadband or wireless home network, make sure your settings are still accurate. Refer to http://ceivabroadband.ceiva.com or http://ceivawireless.ceiva.com for more information regarding changing your settings.
WHAT IS VACATION MODE?
The Vacation Mode feature stops your CEIVA frame from connecting to the CEIVA Network while you are traveling, but it does not stop your PicturePlan service or alter your billing cycle.Vacation Mode also keeps your Frame's screen OFF. Please refer to page 22 to learn how to enable this feature.
WHAT IF I DON’T HAVE A LOCAL NUMBER AVAILABLE IN MY AREA?
CEIVA offers thousands of local access numbers available throughout the Continental United States, Hawaii and Alaska. If a local number is not available in your area, CEIVA also offers a
ARE CEIVA FRAMES BUNDLED WITH LOCAL OR
CEIVA frames bundled with service provide local PicturePlan service. If a local number is not available in your area, CEIVA will provide you with one month of