Troubleshooting

If you have a problem with this unit, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

COBY Electronics Technical Support

56-65 Rust St.

Maspeth, NY 11378

Hours: Monday to Friday, 8:30 AM–11:00 PM EST

Saturday to Sunday, 9:00 AM–11:00 PM EST

Email: techsupport@cobyusa.com

Phone: 800-681-2629 or 718-416-3197

Web: www.cobyusa.com

The player does not turn on.

•Make sure the unit has been powered on manually (i.e., the Power Switch has been physically set to the ON position).

•Ensure that the power cord has been properly connected to the power outlet.

The sound quality of the music is poor.

•Try playing the file on your computer. If the sound quality is still poor, try down- loading the file again or re-encoding the file yourself.

•Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.

I cannot transfer files to the photo frame.

•Ensure that your computer is running a supported operating system.

•If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed.

•Ensure that the supplied USB cable is securely attached to the player and the PC, or try using another USB cable.