Cannot copy files to a target location

TROUBLESHOOTING

•If you have connected the player through a USB hub, try connecting the player directly to your computer.

•Ensure that the player’s memory capacity is not full.

I cannot select a memory card.

•Ensure that a memory card has been installed.

•Ensure that the memory card is properly installed.

•Ensure that the memory card is not defective.

I cannot copy files to a target location.

•Ensure that the target card has enough memory to contain the file.

The player will not play my music file.

•Ensure that the file is in a compatible format (MP3 or WMA).

•The file may be copy-protected. This player cannot play copy-protected files.

The player will not play my video file.

•Ensure that the video file will play on your computer using Windows Media Player 10. If the file works on the computer, use the same computer to convert the video to a compatible format.

The picture is noisy or distorted.

•Reset the color system of the TV set.

•Ensure that the photo frame is connected using the RCA AV cable.

There is no sound.

•Ensure that the volume has been set to a reasonable level.

The remote control does not work.

•Make sure the unit has been powered on manually (i.e., the Power Switch has been physically set to the ON position).

•Remove any obstacles between the remote control and the frame.

•Point the remote control towards the remote sensor on the frame.