Troubleshooting

If you have a problem with this unit, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

COBY Electronics Technical Support

56-65 Rust Street

Maspeth, NY 11378

Email: techsupport@cobyusa.com

Web: www.cobyusa.com

Phone: 800-727-3592 (8:00 AM–11:00 PM EST, seven days a week) 800-681-2629 (8:00 AM–5:30 PM EST, Monday to Friday) 718-416-3197 (8:00 AM–5:30 PM EST, Monday to Friday)

The player does not turn on.

•Make sure the unit has been powered on manually (i.e., the Power Switch has been physically set to the ON position).

•Ensure that the power cord has been properly connected to the power outlet.

The sound quality of the music is poor.

•Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding the file yourself.

•Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.

I cannot select a memory card.

•Ensure that a memory card has been installed.

•Ensure that the memory card is properly installed.

•Ensure that the memory card is not defective.

•Ensure that the MS and SD cards are not inserted for use at the same time.

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