TROUBLESHOOTING
If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
ADDRESS
COBY Electronics Technical Support
Maspeth, NY 11378
techsupport@cobyusa.com
WEB
www.cobyusa.com
PHONE
Saturdays
The player does not turn on.
•Make sure the unit has been powered on manually (i.e., the Power Switch has been physically set to the ON position).
•Ensure that the power cord has been properly connected to the power outlet.
The sound quality of the music is poor.
•Try playing the file on your computer. If the sound quality is still poor, try down- loading the file again or
•Ensure that the bit rate of the file is not too low. The higher the bit rate of the
file, the better it will sound. The minimum recommended bitrate is
I cannot select a memory card.
•Ensure that a memory card has been installed.
•Ensure that the memory card is properly installed.
•Ensure that the memory card is not defective.
•Do not use SDHC memory cards. They are not supported by this DP frame.
TROUBLESHOOTING
The player will not play my music file.
•Ensure that the file is in a compatible format (MP3,WMA, OGG,
•The file may be
The player will not play my video file.
•Ensure that the video file will play on your computer using Windows Media Player 10. If the file works on the computer, use the same computer to convert the video to a compatible format.
The Vividshare Can’t be opened on a computer.
•Make sure that there’s no USB flash drive connecting to the DP frame.
•Remove the USB flash drive and reconnect the DP frame to a computer.
There is no sound.
•Ensure that the volume level of the DP frame has been set to a reasonable level by the remote control or the volume buttons on the top panel of the DP frame.
The remote control does not work.
•Make sure the unit has been powered on manually (i.e., the Power Switch has been physically set to the ON position).
•Remove any obstacles between the remote control and the frame.
•Point the remote control towards the remote sensor on the frame.
•Ensure that the battery has been installed correctly in the remote control.
•Replace the battery.
The alarm does not work.
•Make sure the Alarm Setting is set properly in Calendar Setup in Setup Menu.
•Make sure the volume is set to a comfortable listening level by the remote control or the volume buttons on the top panel of the DP frame.
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