Philips 210, DTR user manual Troubleshooting, Symptom Possible cause Remedy

Troubleshooting

If you experience an operating problem with your Digital Set Top Box, please refer to the trouble-shooting table below and then the notes that follow.

Symptom	Possible cause	Remedy
No picture and no sound	No channel list or wrong channel list	Do an automatic station scan
	Short circuit in aerial lead	Turn off receiver, remove short
		circuit and then turn on again
	Defective or missing cable connection	Check all cables
	Poorly adjusted aerial	Adjust aerial
	Loose connectors or cable too long	Check connectors and shorten
		cable
No picture or picture is blocky in	Aerial too small	Use a bigger aerial
appearance
	SCART connector not fully plugged in	Check SCART connector
Sound but no picture	Aerial poorly adjusted or defective	Check aerial
	Program is being broadcast with	Do an automatic search (see
	altered parameters	Advanced Installation)
	SCART connector not fully plugged in	Check SCART connector
Cannot receive station that you	Program is no longer broadcast	None
could receive before
	Interference with „DECT“ phones or	Move phone/wireless equipment
	wireless equipment	away from the receiver to a loca-
		tion where interference ceases
	Program is being broadcast with	Do an automatic search (see
	altered parameters	Advanced Installation)
Remote control is not working	Obstacle in between remote control	Remove obstacle
	and receiver
	Transport stream defect	Unplug receiver and then plug in
		again
	Flat battery	Replace battery
Certain stations cannot be	These services are not transmitted 24 hours a day and can sometimes be una-
received from time to time	vailable. This is not a fault.
STB cannot be controlled	Obstacle in between remote control	Remove obstacle
	and receiver
Poor image quality or no colours	Wrong TV SCART out signal	Try changing from RGB to CVBS
		or vice versa (see Configuration)
	Inappropriate video type selected	Set video output according to TV
		set video requirements (see Con-
		figuration)

English

You have forgotten or lost your PIN code

Reset from the Parental Control Screen. To access the Parental Control Screen, use the following 4-digit code: 8111. Keep this code secret to prevent others from using it.

Refer to section “Protection of minors” on page 18 for more detailed information.

If none of the above suggestions seem to work, try switching your Set Top Box off and then on again. If this does not work, contact either your supplier or a qualified repair technician. Never attempt to repair your set top box yourself.

TROUBLESHOOTING 19