Troubleshooting Guide
SYMPTOM | CAUSE (AND REMEDY) | |
No power. | • | Ensure the car power adapter or AC power adapter is connected. |
| • Make sure that the unit is turned on. | |
The remote control | • | Remove any obstacles between the remote and the unit. |
does not function. | • | Use the remote near the unit. |
| • Point the remote at the remote sensor on the unit. | |
| • Replace the battery in the remote with new one. | |
| • Make sure plastic sheet has been removed from battery section. | |
Very little or no sound | • | The volume control is located on the side of the unit - please try adjusting |
is coming from a DVD. |
| this. |
| • Make sure that you select ON mode. | |
| • | Make sure the unit is not paused. Press the PLAY button. |
| • | Make sure the unit is not in |
|
| PLAY button. |
| • Make sure the AUDIO/VIDEO input/output connections are correct. | |
| • The DTS DVD cannot be decoded to have speaker output. | |
| • The unit has overheated. Shut it off for 30 minutes to allow it to cool down. | |
No picture. | • The region number of the disc doesn't match the region number of this unit. | |
The picture is not | • | The DVD is dirty. Gently clean the disc. |
clear. | • | The disc is scratched. |
•Adjust the LCD's brightness and contrast using the VIDEO MODE button on the remote control.
Loud hum or noise is | • | The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with |
heard. |
| alcohol. |
| • | Clean the disc. |
The disc does not play. | • | There is no disc inside the unit ("No Disc" appears on the screen). |
| • Insert the disc correctly with the graphics facing up. | |
| • | Clean the disc. |
| • | A |
|
| the region number of the unit. |
| • | Condensation may have formed inside the unit due to a sudden change in |
|
| temperature. Wait about an hour for it to clear and try again. |
Specifications and external appearance are subject to change without notice.
AVC MULTIMEDIA (“AVC”) makes the following limited warranty. This limited warranty extends to the original consumer purchaser and is limited to
One Year Parts & Labor Warranty
AVC products purchased in the United States or Canada are warranted to be free from defects in materials or workmanship for a period of one year from the date of their original retail purchase. If the unit fails to conform to this warranty, we will service the product using new or refurbished parts and products, at AVC’s sole discretion.
During a period of one year from the effective warranty date, AVC will provide, when needed, service labor to repair a manufacturing defect at its designated Service Center. To obtain warranty service in the United States or Canada, you must first call our Customer Support Center at
Packaging and Shipping Instruction
When you send the product to the AVC service facility you must use the original carton box and packing material or an equivalent as designated by AVC.
LIMITED WARRANTY
Your Responsibility
(1)You must retain the original sale receipt to provide proof of purchase.
(2)These warranties are effective only if the product is purchased and operated in the United States or Canada.
(3)Warranties extend only to defects in material or workmanship, and do not extend to any product or parts which have been lost or discarded, or damage to product or parts caused by misuse, accident, improper operation or maintenance, or use in violation of instructions provided with the product, or to product which has been altered or modified without authorization of AVC, or to products or parts thereof which have had the serial number removed or changed.
Out of Warranty
In the event your product requires repair after the limited warranty period has expired, please contact our Customer Support Center at
Hours:
Important: You are responsible for any transportation, shipping or insurance relative to the return of product to our Product Returns Center.
All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose, are expressly limited to the duration of the limited warranties set forth above. With the exception of any warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements and similar obligations of manufacturer or seller with respect to the repair or replacement of any parts. In no event shall AVC be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these warranties in any manner whatsoever. The time within action must be commenced to enforce any obligation of AVC arising under the warranty or under any statute, or law of the United States or Canada or any state thereof, is hereby limited to one year from the date of purchase. This limitation does not apply to implied warranties arising under state law.
This warranty gives you specific legal rights and you may also have other rights, which may vary, from state to state. Some states do not allow limitation on how long an implied warranty lasts, when an action may be brought, or the exclusion or limitation of incidental or consequential damages, so the above provisions may not apply to you.For more information on other products and services, please visit our web site at www.RCAav.com
Important: Also keep your “Bill of Sale” as proof of purchase.
Model no | Product name |
Type of set | |
Serial no | Invoice no |
Date purchased | Dealer name |
FOR SERVICE AND REPAIR, PLEASE VISIT www.RCAav.com
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