Dell S1709W appendix Product Specific Problems, Troubleshooting Your Soundbar

		•	Perform monitor reset.
		•	Perform monitor self-test feature check to determine if the intermittent problem
			occurs in self-test mode.
Image Retention (from a	Faint Shadow from the static image	•	Use the Power Management feature to turn off the monitor at all times when not
static image)	displayed appears on the		in use. Alternatively, use a dynamically changing screen saver left on the monitor
	screen		for a long period of time.

Product Specific Problems

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Screen image is too small	Image is centered on screen, but does not fill	•	Perform monitor reset on "All Settings."
	entire viewing area.
Cannot adjust the monitor with the	OSD does not appear on the screen.	•	Turn off the monitor, unplug the power cord and then plug
buttons on the front panel			back and turn on the monitor.

Troubleshooting Your Soundbar

COMMON	WHAT YOU EXPERIENCE		POSSIBLE SOLUTIONS
SYMPTOMS
No Sound	No power to Soundbar, the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
	power indicator is off.		power indicator (green LED) on the front of the Soundbar is illuminated.
	(built-in DC power supply.)	•	Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on.	•	Set all Microsoft® Windows® volume controls to their maximum.
		•	Play some audio content on the computer (i.e. audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Computer's sound card is used as	•	Clear any obstructions between the Soundbar and the user.
	the audio source.	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Other audio source is used.	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
Output	Soundbar.	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card or
			audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume	Volume is too low.	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (i.e. portable CD player).

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