Troubleshooting

Rosen Entertainment Systems

NO PICTURE, NO SOUND

The A9 system has low- and high-voltage and temperature protection circuits. If the voltage or temperature goes beyond the limits, the system shuts off. The power wire or power harness may have been disconnected, or the fuse may have failed. Contact your Rosen authorized dealer to determine if this is the case.

Note: The system voltage range is 11-16VDC operating voltage. The system operating temperature is 0o to 50o Celsius. Use of the DVD Player beyond the safe operating ranges listed can cause temporary or permanent damage to the unit, and such damage may not be covered by the manufacturer’s warranty.

GOOD PICTURE, BUT NO SOUND OR DISTORTED, “TINNY” SOUND

Check the MUTE button. Check the volume on the radio, and make sure to try both 87.9 FM and 88.3 FM. Check the headphones; ensure the headphones have a direct “line of sight” to the infrared transmitter below the monitor. Replace headphone batteries, if needed. Check the DVD Setup Menu - the Audio Output setting must be set to “ANALOG” and the Speaker Downmix setting must be set to “STEREO”. If using a CD you have made yourself, make sure you did not set the recording level too high.

GOOD SOUND, BUT BLURRY PICTURE

This happens if the system components are very cold. Allow the interior of the vehicle to warm up before using the A9 system. Make sure that the DVD you are playing is in good condition. If using an optional source unit, check the manual for that unit.

THE PREVIOUS AND NEXT BUTTONS DON’T WORK WITH A VCD

Some VCDs don’t support these - erratic operation can result.

NO RESPONSE WHEN PRESSING THE REMOTE BUTTONS

Check the battery in the remote control.

RADIO PLAYS STATIC OR HAS NO RECEPTION

Press SPEAKER to turn off the FM Modulator. “Headphone Sound Only” will appear on the screen. This enables optimum radio reception.

THE DOME LIGHT ON THE A9 CONSOLE DOES NOT WORK

The dome light has a 5-minute timer to prevent accidental battery drain.

I HAVE BLACK BARS ON THE TOP AND BOTTOM OF MY SCREEN WITH A WIDESCREEN DVD

See page 18.

I HAVE LOW OR NO VOLUME WHEN USING OPTIONAL WIRED HEADPHONES

Make sure you are using wired headphones with a volume control, such as the Rosen AC3004.

THE STOP/EJECT BUTTON DOESN’T EJECT THE DISC RIGHT AWAY

While a disc is playing, this button acts as a STOP button. To eject a disc while it is playing, press the STOP/EJECT button twice in quick succession. The Eject button on the remote control always ejects the disc immediately.

If the tips in this section do not address your question, please contact your Rosen authorized dealer - your A9 has internal diagnostic capabilities that are accessible to authorized Rosen dealers. To locate a Rosen Entertainment Systems authorized dealer, please visit