TECHNICAL SUPPORT (FAQ)
| Problem & Question |
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| *Check if the Power Switch is in the ON | ||||
| Power LED is not on |
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| *Power Cord should be connected | ||||
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| *Check if the PC system is Plug & Play | ||||
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| compatible |
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| No Plug & Play | *Check if | the | Video Card is | Plug & Play | |
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| compatible |
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| *Check if the | |||
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| is bent |
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| Picture is fuzzy | *Adjust | the | Contrast and | Brightness | |
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| Controls. |
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| Picture bounces or a wave | *Move electrical devices that may cause | ||||
| pattern is present in the picture |
| electrical interference. |
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| *Computer Power Switch should be in the | ||||
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| ON position. |
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| *Computer Video Card should be snugly | ||||
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| seated in its slot. |
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| *Make sure monitor’s video cable is | ||||
| The power LED is ON but there’s |
| properly connected to the computer. | |||
| *Inspect monitor’s video cable and make | |||||
| no video or no picture. | |||||
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| sure none of the pins are bent. | ||||
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| *Make sure computer is operational by | ||||
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| hitting the CAPS LOCK key on the | |||
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| keyboard while observing the CAPS LOCK | |||
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| LED. The LED should either turn ON or | |||
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| OFF after hitting the CAPS LOCK key. | |||
| Missing one of the primary colors | *Inspect the monitor’s video cable and | ||||
| (RED, GREEN, or BLUE) |
| make sure that none of the pins are bent. | |||
| Screen image is not centered or | *Adjust pixel frequency (CLOCK) and FOCUS | ||||
| sized properly. |
| or press |
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| Picture has color defects | *Adjust RGB color or select color | ||||
| (white does not look white) |
| temperature. |
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Horizontal or vertical disturbances | *Use win | 95/98 | ||||
| CLOCK and FOCUS or perform hot- key | |||||
| on the screen |
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CLOCK (pixel frequency) controls the number of pixels scanned by one horizontal sweep. If the frequency is not correct, the screen shows vertical stripes and the picture has not correct width.
FOCUS adjusts the phase of the pixel clock signal. With a wrong phase adjustment the picture has horizontal disturbances in light picture.
For FOCUS and CLOCK adjustment use
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