Troubleshooting
Troubleshooting
Before calling service personnel, please check the following table for a possible cause of the problem you are experiencing. Please note the following:
•Perform the adjustments according to "Operating the EP4560/EP5550" on page 19.
•If the problem you have experienced isn’t described below or you can’t correct the problem, stop using the EP4650/EP5550 and contact Planar’s Technical Support Department. (See "Accessing Planar’s Technical Support Website" on page 81)
Issue | Check for the following |
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No image is displayed | Make sure the correct source is selected. |
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| Make sure the main power switch is turned ON. |
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| Check that the source equipment is operating correctly. |
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| Make sure the input signal is compatible with this display. |
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The image is not centered | Make sure the input signal is compatible with this display. |
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The remote control doesn’t | Make sure the batteries are new and are installed correctly. |
work | Ensure the remote is aimed at the IR sensor. |
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| Make sure the remote control sensor is plugged in |
| correctly. |
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| Make sure the remote is aimed towards the back of the |
| display, where the sensor is located. |
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The picture color looks poor | Check the picture settings. |
| Reset the display. |
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| If you are using YUV terminals, make sure cables are |
| correctly connected. |
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| Check ADC calibration. (See "User ADC Calibration" on |
| page 54) |
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80 | EP4650/EP5550 User Manual |