Planar PCT2265 manual Technical Support FAQ, Problem & Question Possible Solution

TECHNICAL SUPPORT (FAQ)

Problem & Question		Possible Solution
Power LED is not on	*	Check if the Power Switch is in the ON position.
	*	Power Cord should be connected.
No Plug & Play	*	Check if the PC system is Plug & Play
		compatible.
	*	Check if the Video Card is Plug & Play
		compatible .
	*	Check if the D-15 plug pin of Video Cable is
		bent.
Picture is fuzzy	*	Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is	*	Move electrical devices that may cause
present in the picture		electrical interference.
The power LED is ON (orange) but	*	Computer Power Switch should be in the ON
there’s no video or no picture.		position.
	*	Computer Video Card should be snugly seated
		in its slot.
	*	Make sure monitor’s video cable is properly
		connected to the computer.
	*	Inspect monitor’s video cable and make sure
		none of the pins are bent.
	*	Make sure computer is operational by hitting
		the CAPS LOCK key on the keyboard while
		observing the CAPS LOCK LED.The LED should
		either turn ON or OFF after hitting the CAPS
		LOCK key.
Missing one of the primary colors	*	Inspect the monitor’s video cable and make
(RED, GREEN, or BLUE)		sure that none of the pins are bent.
Screen image is not centered or sized	*	Adjust pixel frequency (CLOCK) and FOCUS or
properly.		press hot-key (AUTO).
Picture has color defects	*	Adjust RGB color or select color temperature.
(white does not look white)
Poor brightness or contrast	*	When the brightness of the screen lowers
		after being used for a certain period and the
		function of the display is affected, send it to our
		authorized service center for repair.
Horizontal or vertical disturbances on	*	Restart your computer or adjust CLOCK and
the screen		FOCUS or perform auto configure hot key.

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