Troubleshooting FAQ, Possible Solution

3.3Troubleshooting (FAQ)

Problem

Power LED is not ON

•Press the button to check if the monitor is in the ON mode.

•Check if the power cord is properly connected to the monitor and the power outlet.

•Check Power Indicator function in main menu OSD. Select “ON” to turn on power LED.

The power LED lights amber and	• Check if the monitor and the computer are in the
there is no screen image	ON mode.
	• Make sure the signal cable is properly connected
	the monitor and the computer.
	• Inspect the signal cable and make sure none of the
	pins are bent.
	• Connect the computer with another available
	monitor to check if the computer is properly
	working.
Screen image is too light or dark	• Adjust the Contrast and Brightness settings via
	OSD.
Screen image is not centered or	• Open main menu OSD, Execute Image / Auto
sized properly	Adjust. Function (for VGA only).
	• Adjust the H-Position or V-Position settings via
	OSD.
Screen image bounces or a wave	• Make sure the signal cable is properly connected to
pattern is present in the image	the monitor and the computer.
	• Move electrical devices that may cause electrical
	interference.
Screen image has color defects	• Inspect the signal cable and make sure that none of
(white does not look white)	the pins are bent.
	• Perform Reset via OSD.
	• Adjust the R/G/B color settings or select the Color
	Temperature via OSD.

Screen image is blurry or fuzzy

No sound or sound is low

•Open main menu OSD, Execute Image / Auto Adjust. Function (for VGA only).

•Adjust the Phase and Clock settings via OSD.

•Make sure the audio cable is properly connected to the monitor.

•Adjust the volume settings of both your monitor and computer.

•Make sure the computer sound card driver is properly installed and activated.

•Make sure the audio source is correct on the OSD.

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