TROUBLESHOOTING
SYMPTOM | POSSIBLE SOLUTIONS |
No power | • Verify the power cord is properly connected to the power outlet and to |
| the monitor. |
| • Verify the power switch is ON and that the Power button on the remote or |
| keypad has been turned on (the front LED should be white). |
| • Plug another electrical device to the power outlet to verify that the outlet is |
| supplying the proper voltage. |
|
|
The monitor shuts down suddenly | • Check the Sleep Timer setting in the Configuration 2 OSD menu. Disable the |
| Sleep Timer. |
| • Verify that a source is active. |
| • The monitor may have overheated. Remove any objects blocking the vents. |
| • Review the Windows power settings of the monitor. |
|
|
No image | • If attempting to display an external source, see “No image from external |
| source” below. |
| • Verify that the monitor is turned on (the front LED should be white). |
| • Verify that the monitor's PC is turned on (the PC LED on the back of the |
| monitor should be solid green). |
|
|
No image from external source | • Verify that the source is correct by reviewing the Settings>Input Source menu. |
| • Verify that connections between the source and the monitor have been |
| made correctly. |
| • Verify that the cables are in good condition. |
| • Verify the correct input source is selected and that the input signal is |
| compatible with the monitor. |
| • If the external source is not detected, the Video source menu defaults back |
| to PC. |
|
|
The colors on the monitor do not | • Adjust the color settings in the Picture menu. |
look right | • Reset the picture settings. |
| |
| • Verify that connections between the source and the monitor have been made |
| correctly. |
| • Verify that the cables are in good condition. |
|
|
No touchpad activity with | • Verify that the USB B to USB type A cable is plugged from the laptop into the |
external computer | monitor correctly. |
| • Verify that the laptop’s operating system is Windows® 7 or 8. (The monitor |
| touchpad does not support any other operating systems.) |
|
|
Touchpad functions are not | • Remove all objects placed on the lip of the monitor and/or within 2” of the |
functioning consistently | touchpad screen. |
| • Disable the PiP feature. The monitor works best when the Mondopad software |
| is the main image displayed. |
| • Power the device off and back on after a few seconds. |
| helps the touchpad to |
| • Run the Calibration Tool (See "Calibration Tool" on page 31). |
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