Remote is not working | • Make sure the batteries are installed in the proper orientation and are not dead. |
| • Verify the remote is turned on (the button is on the bottom of the remote). |
| • Verify you are pointing the remote at the table and are within 26’ (8m) and 30 |
| degrees (horz/vert) of the sensor. |
| • Verify that the IR Control setting in the Advanced Option OSD menu is set |
| to Normal. |
|
|
Keypad and/or mouse is not | • Make sure the batteries are installed in the proper orientation and are not dead. |
working | • Press the Connect button on the bottom of the keypad. |
| |
| • Verify the USB adapter is installed into the monitor's USB port. |
| • Verify that the Keyboard Control setting in the Advanced Option OSD menu is |
| set to Unlock. |
Audio noise | • If using external speakers, verify that "Analog Audio Out" within the |
| Audio>Advanced Audio submenu, is set to Variable. |
| • If using external speakers, verify that "TV speaker" within the Audio menu, is |
| set to Off. |
| • Noise can occur when infrared communication equipment (for example, |
| infrared cordless headphones) is used near the monitor. Move the infrared |
| communication equipment away from the monitor to eliminate the noise. |
|
|
No sound | • If using the external speakers, verify that the speakers are connected properly |
| and that the speaker's power switch is turned on. |
| • If external speakers or an external sound system is not being used, verify that |
| the Speaker setting in the OSD Audio menu is set to Internal. |
| • If using an external source, such as component, verify that an audio cable is |
| correctly installed between the device and the monitor. |
| • Using the remote, verify the volume is turned up enough and not muted. |
| • If using the Mondopad software, verify that the volume is not muted in the |
| application. (Look at the speaker icon in the upper |
| Mondopad software.) |
| • If playing a video, verify the playback has not been paused and that the video’s |
| audio has not been muted. |
| • An HDMI® 1.3 (or higher) source and source device is required to hear audio |
| via the HDMI cable. |
INF7011 Hardware Guide | Page 23 |