Elo TouchSystems 4600L Technical Support, Solutions to Common Problems, Technical Assistance

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Chapter 7 – Technical Support

If you are experiencing trouble with your touchmonitor, refer to the following suggestions.

If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.

Solutions to Common Problems

Problem

Suggested Troubleshooting

The touchmonitor does not respond when

Check that the AC power cable is properly

connected.

turning on the system.

Verify the AC power source is functioning.

 

The Computer Module does not respond

Disconnect the AC power cable and verify that the

Computer Module is properly installed. Reconnect

when turning on the system.

the AC power cable.

 

Monitor display is dim

Use the OSD to increase the brightness.

Use the OSD to increase the contrast.

 

 

If the Power Status LED is blinking, the monitor or

Monitor display is blank.

Computer Module may be in SLEEP mode. Press

any key / move the mouse / touch the touchscreen to

 

 

see if the image reappears.

Monitor displays an “Out Of Range”

Adjust your computer’s resolution/timing mode to be

within the allowable timing ranges specified for your

message

touchmonitor on the Elo website www.elotouch.com

 

 

Verify your computer or Elo Computer Module has

Touch functionality doesn’t work

the latest drivers installed. Refer to the Setup

 

chapters for details.

Technical Assistance

Visit www.elotouch.com/go/websupport for online self-help. Visit www.elotouch.com/go/contactsupport for technical support.

See this user manual’s last page for worldwide technical support phone numbers.

Technical assistance for the Computer Module with Windows OS is also available on the computer in the Support Information section of the Systems Properties menu. The Systems Properties menu can be accessed by:

1.Right-clicking the My Computer icon and selecting Properties from the drop-down menu, or

2.Click the Start button; go to the Settings -> Control Panel menu and selecting the System icon

User Manual– Interactive Digital Signage

SW601176 Rev F, Page 28 of 40

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Contents Elo Touch Solutions Copyright 2012 Elo Touch Solutions, Inc. All Rights Reserved Table of Contents Introduction PrecautionsProduct Description Unpacking Unpacking the TouchmonitorUnpacking The Digital Signage Computer Module Touchmonitor Installation Connector Panel & InterfacesTouchmonitor Connections 3200L 4200L / 4600L / 5500LSW601176 Rev F, Page 9 SW601176 Rev F, Page 10 Installation ChapterSW601176 Rev F, Page 12 SW601176 Rev F, Page 13 Selecting the Language SW601176 Rev F, Page 15 Choosing the computer name Windows 7 setup only Operating System Setup No OS Mounting General Mounting InformationRear Vesa Mount Optional Stand Power OperationAPR Touchscreen Technology Touchmonitor/Computer Module status LED statusSW601176 Rev F, Page 22 Optical Touchscreen Technology IntelliTouch Touchscreen TechnologyVideo On-Screen Display OSD Temperature OSD TimeoutVolume DefaultsVideo Source Audio SourceOSD and Power Lockouts AudioSolutions to Common Problems Problem Suggested TroubleshootingTechnical Support Technical AssistanceSafety Environmental conditions for transportation and storageOperating System Recovery Windows 7 and Windows XP Care and HandlingMercury Warning Waste Electrical & Electronic Equipment Directive WeeeInstructions to reassign the USB Serial Port after Recovery SW601176 Rev F, Page 32 SW601176 Rev F, Page 33 Select Port Settings Æ Click Advanced… Device Manager Outcome should be identical to the following diagram Regulatory Information SW601176 Rev F, Page 38 Warranty Information Check out Elo’s Website

4600L, 4200L, 5500L, 3200L specifications

Elo TouchSystems has established itself as a leader in interactive display technology, and its range of LCD touchscreens, including the 4200L, 3200L, 4600L, and 5500L models, exemplifies innovation and versatility in the touchscreen market. These models are designed for various applications, including retail, hospitality, and industrial environments, offering reliable performance and user-friendly experiences.

The Elo 4200L is a 20-inch touchscreen that combines a sleek design with a high-performance infrared touch technology. Its versatile form factor allows for mounting in various orientations, making it ideal for kiosks and point-of-sale systems. The 4200L boasts a wide viewing angle and high-definition display, ensuring clear visibility even in brightly lit conditions. The durability and robustness of the unit make it suitable for high-traffic areas.

Meanwhile, the Elo 3200L features a compact 15-inch display, designed for environments where space is at a premium. This model utilizes Elo's advanced touch technology, which includes options for both resistive and capacitive touch, allowing for responsive and accurate user interactions. Its fanless design ensures quiet operation, making it perfect for use in settings such as medical facilities or quiet retail environments.

The 4600L offers an enhanced viewing experience with a 21.5-inch screen, making it well-suited for applications requiring larger displays but still maintaining a sleek profile. Its Edge-to-Edge glass design not only contributes to its modern aesthetics but also makes it easier to clean and maintain. The device integrates with Elo's robust software ecosystem, allowing for customizable applications that cater to specific business needs.

The Elo 5500L stands out with a 27-inch touchscreen, ideal for interactive displays in retail or collaborative environments. It is equipped with multi-touch capabilities, enabling multiple users to interact simultaneously. The 5500L incorporates advanced capacitive touch technology, providing superior accuracy and responsiveness, which enhances user engagement. Its powerful performance is suitable for demanding applications and ensures seamless operation.

Overall, the Elo TouchSystems lineup characterized by the 4200L, 3200L, 4600L, and 5500L models, offers a comprehensive range of touchscreen solutions that cater to diverse needs. With a commitment to quality, durability, and user experience, these devices are engineered to thrive in various settings while delivering exceptional performance and versatility.