142VISIONEER 9650 SCANNER USER’S GUIDE
STATUS LIGHT TROUBLESHOOTING CODES
A green status light indicates the normal state of the scanner.
NORMAL OPERATION
■Blinking green: indicates the scanner is waking up from power saving and preparing to scan.
■Steady green: indicates the scanner is ready to scan.
ERROR CODES
If your scanner experiences hardware problems, the status light turns to an amber color and will blink. The number of blinks before a
The table describes the error codes.
Error | Problem Description | Solution | |
Code | |||
|
| ||
|
|
| |
6 | The status light is faulty. | Contact Visioneer Technical Support. | |
|
|
| |
7 | The lamp in the scanner body | Make sure that the lamp has not been turned off manually. | |
| has malfunctioned. | See the steps on page 89 to turn the lamp on and off. | |
|
| your computer. If the problem persists, contact Visioneer | |
|
| Technical Support. | |
|
|
| |
8 | Paper jam | See “Clearing Paper Jams” on page 135. | |
|
|
| |
9 | Lock error | Make sure the lock on the bottom of the scanner is in the | |
|
| unlocked position. If the problem persists, contact Visioneer | |
|
| Technical Support | |
|
|
|
All Other | An internal part in the scanner |
Codes | may have malfunctioned. |
