FAQs

How do you load music to the Rio?

•The Rio interfaces with your computer through the USB port. You can get digital audio from numerous Internet sites or encode your own digital audio tracks from your audio CDs using the CD-ROM drive on your computer. Use the software included with the Rio to get audio from the Internet, encode tracks from your audio CDs, or download tracks to your Rio.

Can I use the Rio with Windows 95? I have the USB supplement pack.

•No. The Rio USB devices can only be used with Windows 98, Windows ME, Windows 2000 or Windows XP operat- ing systems, or Mac OS 9.0.4 or later. The Rio requires a newer standard of USB that is not available in Windows 95, even with the USB supplement pack.

Where is the serial number located on the Rio?

• The serial number is on the back of the Rio.

The Rio is connected to the USB, why doesn’t the com- puter recognize it?

•First, make sure the Rio RealJukebox software is running and check to make sure the USB cable is fully connected to both the Rio and to the computer. Then, turn the Rio off and back on.

Is the Random menu function truly random?

•No. The Random function uses an algorithm called pseudo-random which is common to all computers. The

7 Getting Help

Rio selects a seed number and then enters a list of predetermined random numbers to play music in a seemingly random order. If the same seed is picked, the Rio may play songs in the same order.

What does the Rio Hold feature do?

•The Hold feature on the Rio locks all buttons and controls except the Power switch. This is useful at times when the Rio may be bumped or jostled. For example, when exercising.

What are the differences between MP3 and WMA?

•If you use the WMA format instead of the MP3 format, you can have comparable quality at about one half the size. Since WMA offers “CD quality” at a smaller file size than MP3, it enables you to store more music on your PC or on your portable player. WMA files are exclusive to the PC.

How can I get the best sound quality when encoding from a CD?

•If you use a significant amount of your computer system’s resources with other applications, encoding songs from a CD may result in poor quality recordings. If the song(s) you encode contain abnormalities, such as pops or skips, close down other applications which are running and encode those songs again. The condition of the audio CD—scratches and so on—may effect the quality of the recording as well.

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