Trouble Shooting
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| Check your SIM supports Fixed | |
Calls cannot be |
| Dial | |
| Check if the Fixed Dial is switched | ||
made from Fixed |
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| on | ||
Dial Store |
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| Check the phone number is stored | ||
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| in the Fixed Dial | |
| The phone is not | Switch the phone on | |
| switched on | ||
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Calls cannot be | Incoming calls are | Disable the incoming call barring | |
barred | |||
received |
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The phone is not | Move to a coverage area and | ||
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| registered to a | operate your phone after it has | |
| network | registered with a network. | |
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| Check that the antenna symbol S | |
Emergency calls | You are not in a | is displayed - move to a coverage | |
cannot be made | GSM coverage area | area and operate your phone when | |
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| the antenna symbol is displayed | |
Telephone | The phone is locked | Unlock the phone | |
numbers cannot be | Phone number has |
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recalled from | Switch off restriction | ||
Phonebook | been restricted | ||
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Important Error Messages
These are some of the most important error messages which may be displayed:
Area Not Allowed | Roaming in the selected area is not allowed | |
Network Not | Roaming with the selected network is not allowed | |
Allowed | ||
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| The network has detected an authentication failure | |
Security Failure | because your SIM is not registered with that network - | |
| contact your Service Provider | |
SIM Blocked / | The SIM is blocked because one of the PIN/PIN2 | |
Contact Service | unblocking keys (PUK/PUK2) has been entered incorrectly | |
provider | ten times - contact your Service Provider | |
| The phone has detected a problem with the SIM - switch | |
SIM Error | the phone off and then back on; if the message is still | |
| displayed contact your Service Provider | |
SIM Invalid | The SIM has failed one or more of the SIM personalisation | |
checks - contact your Service Provider | ||
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