Motorola 68000202552-B, MB502 manual Troubleshooting, Crash recovery, Service & repairs

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Troubleshooting

Crash recovery

In the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Remove the back cover and battery (“Assemble & charge” on page 3), then replace and turn on your phone as usual.

Service & repairs

If you have questions or need assistance, we’re here to help.

Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at: 1-800-734-5870 (United States - Android products), 1-800-331-6456 (United States - all other products), 1-888-390-6456 (TTY/TDD United States for hearing impaired - all products), or 1-800-461-4575 (Canada - all products).

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Contents GET on Track Page Answers Touch My Device WelcomeMotorola Charm with Motoblur MoreYour phone Tip Your phone can automatically switch to vibrateLet’s go ContentsYour Motoblur account Set up & goTip To save battery life, see Battery tips on Security Wi-Fi connectCool content & more Turn it on & offMenu, home, & back keys Touchscreen & keysTouchscreen Backtrack padQuick start Home screen Power & sleep keyVolume keys Home screenTo search, use a Search widget if you have one on SafeSearch and choose a settingSearch Phone status & notificationsTo set vibrate for messages, touch Messaging PersonalizeWidgets RingtonesDate & time Display settingsSounds Quick launch shortcutsApps & updates Find it Accounts Add account Using your computerSocial networking Add accountFind it Accounts Update your statusView account updates & features Edit & delete accountsEnd calls CallsQuick start Calls Make & answer callsMute & hold Enter numbers during a callSpeed dial HandsfreeCall forwarding & waiting TTY modeYour phone number Your caller IDEmergency call ContactsQuick start Contacts Import contacts from your SIMLink contacts Call, text, or email contactsView & use contacts Edit or delete contactsMy details Where are contacts saved? Your phone saves newCreate contacts Synchronize contactsTo open options, touch MessagingQuick start Messaging Read & reply to messagesSend & receive attachments Set up messagingCreate messages Play it. For options, press Menu Instant messagesVoicemail Find it IMTouchscreen keypad Text entry settingsWhen you enter text, your phone automatically Text entryTips & tricks Shortcut Battery tipsAdd a shortcut on Move a widget orPhotos Sound & display Brightness dimmer settingSound & display Screen timeout shorter setting Photos & videosFind it Photo optionsOptions View your photosMySpace, Social sharing or Text Messaging Press Menu Settings Video qualityVideos Find it GalleryFind it Music My Music MusicQuick start Music Find it Gallery videoGet music Set up musicCard, press Menu Settings SD card & storage To use a USB cable, see Memory card & file transfer on Transfer using Windows Media PlayerTransfer using USB Web2go WebQuick start Browser ConnectDownload apps Web touch tipsBrowser options Latitude LocationYouTube Google MapsHide your location Add & remove friendsFind it Maps Menu Latitude Share locationConnect Bluetooth devices WirelessQuick start Wireless Turn Bluetooth power on or offPhone Network Turn Wi-Fi power on or offConnect Wi-Fi networks Airplane ModeView & transfer files Memory card & file transferMemory card Connect through a USB cable Connect through a Wi-Fi networkTouch Phone Portal Use a computer onCalculator Alarm clockTools CalendarQuick start Security Find it Menu Settings Location & securitySecurity QuickofficePersonalize your lock screen Screen lockLock pattern Passcode lockLost, stolen, broken, cleared ResetLock your SIM Remote clear Restore your phoneTrack your phone Service & repairs TroubleshootingCrash recovery Battery Charging Battery Use & SafetySmall Children Driving PrecautionsSeizures/Blackouts Repetitive MotionRadio Frequency RF Energy Glass PartsOperational Warnings RF Energy Interference/Compatibility Specific Absorption Rate IeeeFCC Notice to Users Information from the World Health OrganizationEuropean Union Directives Conformance Statement Smart Practices While Driving Industry Canada Notice to UsersNavigation Privacy & Data Security California Perchlorate Label Mobile Devices & AccessoriesUse & Care RecyclingOpen Source Software Information Content CopyrightHearing Aid Compatibility with Mobile Phones Software Copyright NoticeExport Law Assurances Service & RepairsMotorola Limited Warranty for the United States and Canada What Does this Warranty Cover?What Will Motorola Do? Who is Covered?What Other Limitations are There? How to Obtain Warranty Service or Other InformationCopyright & Trademarks