Motorola The Motorola RAZR M manual Troubleshooting, Crash recovery, Service & repairs

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Crash recovery

In the unlikely event that your smartphone stops responding to touches and key presses, try a forced reboot—press and hold both the Power key and the Volume Down key for about 10 seconds. If necessary, hold the Power key to turn your smartphone back on.

Service & repairs

If you have questions or need assistance, we’re here to help.

Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at: 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).

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Contents West Street Droid Razr M by MotorolaTutorials or Help TOPICS. Want more? See Get more At a glanceYour smartphone Check out what your smartphone can do Top topicsStart Assemble & charge batteryTo set automatic rules to save power, tap Apps Battery lifeThem OFF when you don’t need them Display brightness Tap Apps SettingsRegister Download Google apps Tap Apps Play Store Best of GoogleAll in the cloud See Your cloud Old phone to new phone Redecorate your home Home screen & appsQuick start Home screen & apps Add widgets Shortcuts Tap Apps HelpTap and hold the app or Widget, then drag it to One of your home screenSearch About the serviceGoogle Now Tap To perform a voice search from the search windowGoogle Play Status & notificationsDownload apps Choose carefully Apps from the webHelp To get help and more, tap Menu in the top right To download files from your browser, see DownloadsReinstall apps To reinstall apps from the Google Uninstall apps Tap Apps Settings AppsTake Care of your apps Available for downloadSettings About phone System updates Update your smartphoneTo manually check for updates, tap Apps Quick start Control & customize Control & customizeTouch On, off, lock & unlockRecent apps Tap Recent Screen lock To unlockVolume keys Power keyPress SpeakRotate In many apps, the touchscreen switches from Quick settingsCustomize Customize your smartphone’s sounds and appearanceSettings Settings and uncheck Suggestion notificationsFor help with the Smartactions app, tap Menu SmartActionsVoice recognition AccessibilityTalkBack Explore by touchZoom Volume & vibrateDisplay brightness Touchscreen & keysApps Settings Tap Apps Phone Menu Settings Hearing aidsHearing aids Phone CallsQuick start Calls Recent calls Make, answer & end callsAnswer a call Tap and flick to End a call TapVoice dial PhonebookHandsfree MuteYour number Multiple calls & conference callsCool down Emergency callsQuick start Contacts ContactsCall, text, or email contacts Create contactsFavorite contacts Edit, delete, or hide contactsShare contacts Link contactsGroups My detailsRead, reply, forward & delete text messages MessagesQuick start Messages Add Gmail accounts The first time you turned on Create text messagesStart a voice or video chat Tap the voice or Wireless Emergency AlertsChat Quick start Type TypeClose the keyboard Tap Voice entry TapTo choose your display keyboard, tap Default Text entry settings & dictionaryFind it Tap Apps Settings Language & input Cut, copy & pasteQuick start Socialize SocializeTap Apps Settings Add account Facebook Settings, tap the account, then tap MenuAdd or delete accounts Remove accountWeb connection BrowseQuick start Chrome Downloads BookmarksBrowser options Safe surfing & searchingQuick start Photos & Videos Photos & videosMemory card Photos and videos are stored in your CameraPerfect shot Take photosRecord videos Or these video options Edit, share, or delete photos & videosFind it Tap Apps Gallery Wallpaper or contactMovies & TV on Google Play Capture your screenYouTube ScreenshotsQuick start Music Music on Google PlaySearch ShopChoose Make available offline Books on Google PlayQuick start Books Quick start Locate & navigate Locate & navigateFind an address Tap Find nearby businesses or attractions TapGoogle Maps Navigation beta Google LocalGoogle Latitude To add friends, tapCorporate sync WorkQuick start Work Calendar AlarmOffice network Calendars to display to show or hide calendars from General settings Default calendarConnect & transfer Apps Settings Storage Menu USB computer connectionQuick start Connect & transfer Computer. To change the type of USB connection, tapTurn Bluetooth power on/off Bluetooth wirelessConnect devices Manage devicesWi-Fi Networks Wireless password Wi-Fi modesUSB cables Ssid Enter a unique name for your hotspotUSB connection Memory card & file managementManage files on your smartphone Remove or erase a memory cardUSB tethering to start the connection Share your data connectionData use Tap Apps Settings More Android Beam Settings More, then make sure that NFC is checkedRestrict all background data After you set a data use You canSync your Google account Your cloudGoogle Drive Upload from your smartphone Tap Menu NewVirtual Private Networks VPN Smartphone & tabletDlna media devices Mobile network Airplane modeAirplane mode Quick start Protect ProtectScreen lock Face unlock Unlock your smartphone by looking at itCan’t unlock? SIM lockReset Backup & restoreFind it Tap Apps Settings Security Encrypt phone Privacy Factory Data Reset Reset PhoneGet more There’s more help, updates, and information right hereWant more? Service & repairs TroubleshootingCrash recovery Battery Charging Battery Use & SafetyThird Party Accessories Been damaged in any of the ways listed hereSeizures, Blackouts & Eyestrain Driving PrecautionsRepetitive Motion ChildrenRadio Frequency RF Energy SymbolDefinitionOperational Warnings European Union Directives Conformance Statement Specific Absorption Rate FCC & ICFCC Notice to Users Location ServicesIndustry Canada Notice to Users Software NoticesPrivacy & Data Security NavigationRecycling Use & CareCalifornia Perchlorate Label Hearing Aid Compatibility with Mobile PhonesSoftware Copyright Content CopyrightOpen Source Software Information Export Law AssurancesProduct Registration Service & RepairsMotorola Mobility LLC Limited Global Warranty Mobile Phones What Will Motorola Do? This warranty does not apply toWhat Other Limitations are There? Copyright & Trademarks