Motorola XPRT manual Contacting Sprint, Pleasecallthenumbersbelowifyouneed assistance

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Contacting Sprint

If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions:

⬤First try powering your device off and then back on; this will force your phone to reregister with the network.

⬤Try manually selecting another network. Information for selecting networks can be found in the phone guide.

If neither of these actions resolves your issue, you will need to contact customer service (see below). When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible:

⬤Your wireless phone number.

⬤The city and country you are travelling in.

⬤Any error message that displays on your phone or that you heard when trying to place a call.

⬤If the issue is with data, were you able to place voice calls?

⬤If the issue is with voice service, were you able to access data?

Pleasecallthenumbersbelowifyouneed assistance:

While in the United States:

⬤Call 1-888-226-7212, option 2.

While traveling outside the United States:

⬤In GSM mode: touch and hold 0 and then dial 1-817-698-4199, option 3.

⬤In CDMA mode: enter the country code and then dial 1-817-698-4199, option 3.

There is no charge for this call from your wireless phone.

From a landline phone when outside the United States:

Sprint Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199, option 3. Access or connection fees may apply. The toll free numbers below can also be used to contact Sprint Worldwide Customer Support in the following countries:

Sprint Worldwide Service

3E. Sprint WorldwideSM Wireless Service

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Contents Motorola Xprt User GuideTo find this user guide in Spanish, please visit Table of Contents 2I. Bluetooth & Wi-Fi 2F. Voice ServicesSprint Service 3A. Sprint Basics 2E. Calendar & Tools4B. Manufacturer’s Warranty Sprint WorldwideSM Wireless ServiceIndex Introduction Getting Started Setting Up Your Phone 1A. Setting Up Service1A. Setting Up Service Activating Your Phone Setting Up Messaging & Social Networking Accounts Setting Up Your VoicemailSprint Account Passwords Touch My Accounts Add accountDataServicesPassword Account UsernameandPassword VoicemailPasswordGetting Help Managing Your AccountSprint Sprint Operator ServicesFromYourSprint Phone FromAnyOtherPhoneYour Phone Your Phone 2A. Phone Basics2A. Phone Basics Back Key return to the previous screen Key Functions10 2A. Phone Basics Viewing NotificationsBatteryCapacity Battery and ChargerTurning Your Phone On and Off Turning Your Phone OnRemovingtheBattery InstallingtheBatteryChargingtheBattery Viewing Your Phone NumberTouch Touch Tips & NavigationDrag Touch & holdZoom Phone Setup OptionsHome Screen Phone CoversWidgets ShortcutsCreatingWidgets Weather Change temperature units or add locations SettingUpWidgetsApp Menu Recent AppsProgrammable Side Key SearchTouch Search to start a Google search Making Calls Making and Answering CallsIn-Call Options From the home screen, touchRecent Calls Answering CallsEndingaCall To end a call, touch End callCalling Emergency Numbers Entering TextEnhanced911E911Information CoolDownTouchscreen Keypad Qwerty KeyboardTyping Tips Multi-Touch KeypadInput Methods TextInputSettingsAuto-Correction 22 2A. Phone BasicsSound Settings 2B. SettingsDisplay Settings 24 2B. Settings Location SettingsWallpaper Display LanguageTTY Use With Sprint Service Airplane ModeToenableyour phone’s Location feature Touch Settings Call settings TTY mode and select an optionPasswordorPINLock Security Settings26 2B. Settings Screen LockTo reset your phone to factory settings and erase Resetting Your PhoneForgotYourPattern OrPasscode? Recent Calls 2C. HistoryFrequent Calls To seeallrecentcallscallhistoryViewing Contacts 2D. Contacts2D. Contacts 30 2D. Contacts Creating Contacts Transferring ContactsTransferring Contacts Using a microSD Card Transfering Contacts Using Your SIM Card Link ContactsCalling Or Emailing Contacts To import the contacts from your SIM cardEditing Or Deleting Contacts Viewing and Using ContactsLinking Contacts Synchronizing ContactsTouch Display group Create new group Making GroupsCalendar 2E. Calendar & ToolsFile Manager Adding Calendar EventsAlarm Clock Timer Alarm Clock and TimerHelp Center CalculatorSelect one of these options Updating Your Phone36 2E. Calendar & Tools Voice Commands 2F. Voice Services2F. Voice Services Voice ActionsYour Phone’s microSD Card 2G. microSD CardMicroSD Card InsertingthemicroSDCardConnecting Your Phone to Your Computer MicroSD Card SettingsMicroSD Card Files Viewing Memory in the microSD Card40 2G. microSD Card Charge Only Use the connection only to charge a deviceTaking Photos 2H. Camera2H. Camera Photo Options Camera Settings42 2H. Camera Flash Set Flash On, Flash Off, or Auto FlashRecording Videos Camcorder SettingsVideo Options Touch CamcorderView Photos and Videos Viewing Photos & VideosShare Photos and Videos To sendyourphoto in amessageorpostitonlineManaging Photos and Videos Using Bluetooth 2I. Bluetooth & Wi-FiTurning Bluetooth On or Off 46 2I. Bluetooth & Wi-FiReconnecting Devices Connecting New DevicesDisconnecting Devices 2I. Bluetooth & Wi-FiEditing Settings Connecting With Wi-FiTurning Wi-Fi On or Off To useaWi-Fi computer networkforevenfasterInternet accessWi-Fi Hotspot Wi-Fi Search and ConnectSettingUp To add security toyourWi-Fi hotspotTouch 3G Mobile Hotspot Tap to start Mobile Hotspot service 50 2I. Bluetooth & Wi-FiActivating theHotspot Sprint Service 3A. Sprint Basics Setting Up Your VoicemailVoicemail Retrieving Your Voicemail MessagesView Your Inbox MessagingReading and Replying to Messages Creating MessagesSending and Receiving Attachments Setting Up Messaging54 3A. Sprint Basics Instant Messages Social NetworkingTo add other email accounts to your Messaging widget Universal Inbox, touch MessagingRoaming Making a Conference CallData Roam Guard TousedataserviceswhenDataRoam Guard isactiveTosetyourDataRoam Guardnotification Surfing the Web 3B. Web and AppsTo open the browser, touch Browser 58 3B. Web and AppsConnect Android MarketSelect Links See OptionsDownloading Apps Browsing and Installing AppsManaging and Restoring Apps Manage Your DownloadsYouTube Music 3C. EntertainmentYour Music Community Touch a song or playlist to start playing musicWhatmusictransfertoolsdoIneed? Setting Up MusicTouch Music 3C. EntertainmentDigital Living Whatheadphones canIuse?Getting Music Media ShareFirst, connect to a Wi-Finetwork or another device ConnectingYourMediaShareWorld Sprint Entertainment Options Share Using DlnaSprint Music Plus Touch DlnaSprint Radio Additional Sprint Lifestyle FeaturesSprint TV Touch a category to begin browsingGoogle Maps 3D. Navigation68 3D. Navigation GoogleMapspage Latitudepage69 TeleNav GPSNavigatorpageAdding and Removing Friends LatitudeSharing Location Touch Maps LatitudeHiding Your Location TeleNav GPS NavigatorTurning Off Google Latitude Follow the onscreen instructions to sign in and use the appGetting Started With Sprint Worldwide Service 3E. Sprint WorldwideSM Wireless ServiceTo activateSprint Worldwideservice 3E. Sprint WorldwideSM Wireless Service72 3E. Sprint WorldwideSM Wireless Service Activating Global Roaming ModeYour SIM Card To setyourglobalroamingoptionsmanuallyTousePlus CodeDialingto place aninternationalcall Making and Receiving Worldwide CallsSetting Up Your Voicemail Access Number Sprint Voicemail ServiceAccessing Your Voicemail NewMessageIndicatorsGetting Started With Data Services Voicemail TroubleshootingInternational Data Roaming Retrieving VoicemailMessagesAccessing Your Email and Data Services on Cdma Networks Accessing Your Email and Data Services on GSM/UMTS NetworksToselectaGSM dataservicecarrierforaspecificcountry 76 3E. Sprint WorldwideSM Wireless ServiceThis feature is not available on the current network To report the issue for resolutionCustomer Service to report the issue for resolution An error occurred. Note the error code and try againContact Sprint Customer Service 78 3E. Sprint WorldwideSM Wireless ServiceYour phone off, and contact Sprint Customer Service Sprint for the default PIN and PUKContacting Sprint There is no charge for this call from your wireless phonePleasecallthenumbersbelowifyouneed assistance 0800-903200 80 3E. Sprint WorldwideSM Wireless Service800-787-986 001-877-294-9003Safety and Warranty Information General Precautions 4A. Important Safety Information82 4A. Important Safety Information 4A. Important Safety Information MaintainingSafeUseofandAccess to Your PhoneRestricting Children’s Access to Your Phone Using Your Phone With a Hearing Aid Device84 4A. Important Safety Information Turning Off Your Phone in Dangerous AreasGetting the Best Hearing Device Experience With Your Phone 86 4A. Important Safety Information Caring for the BatteryRadio Frequency RF Energy SpecificAbsorptionRatesSARforWireless Phones Knowing Radio Frequency SafetyBody-Worn Operation Owner’s Record 88 4A. Important Safety InformationFCCRadioFrequencyEmission FCCNoticeUser Guide Proprietary Notice Manufacturer’s Warranty 4B. Manufacturer’s WarrantyMotorola Limited Warranty for the United States and Canada WhatDoesthisWarrantyCover?ExclusionsProductsandAccessories Products andAccessories4B. Manufacturer’s Warranty Abuse & Misuse. Defects or damage that result fromSoftware 92 4B. Manufacturer’s WarrantyExclusionsSoftware WhatWillMotorolaDo? Whois Covered?WhatOtherLimitationsareThere? Canada94 4B. Manufacturer’s Warranty Numerics IndexIndex Index Index