Release Notes

Known issues

If you are using Google Chrome or Mozilla Firefox to view the BlackBerry Administration Service, when you click Reset search results configuration on the Users page, the results on the screen might overlap each other making the information difficult to read. (DT 7057023)

To remove an application from BlackBerry World for Work using the BlackBerry Administration Service, you must first update the software configuration, then wait for the BlackBerry Administration Service to complete three job tasks (Profile and IT policy, Application Removing, and Profile and IT policy) before you can delete the application using Manage applications. (DT 7030014)

You cannot install the BlackBerry Collaboration Service on the same computer as BlackBerry Enterprise Service 10. (DT 7009619)

If you start a new instance of the BlackBerry Administration Service and administrators are logged into the BlackBerry Administration Service pool, the administrators are logged out of their sessions and must wait for the new instance to start before they can log back in to the pool. (DT 7001494)

Workaround: Log directly into one of the BlackBerry Administration Service instances.

In certain circumstances, you cannot export an IT policy from one BlackBerry Enterprise Service 10 server and import it onto another BlackBerry Enterprise Service 10 server. (DT 6987814)

Searching for a user account in the BlackBerry Administration Service might take longer than expected. (DT 6906213)

You might not be able to add users from Microsoft Office 365 if the user accounts have invalid msExchMasterAccountSid attributes. (DT 6808492)

The EASUsers.EmailAddress table in the BlackBerry Configuration Database is not properly indexed, which can cause the BlackBerry Device Service to stop responding. (DT 6798871)

In the BlackBerry Administration Service, when you search for a user account on the "Assign the current device to a user" page, and there is no user account that matches the search criteria, the BlackBerry Administration Service logs errors and exceptions in its log file instead of displaying a message indicating that no user account was found. (DT 6612831)

If your environment includes a large number of LDAP or Kerberos SRV records, you might experience issues logging in to the BlackBerry Administration Service. (DT 6538125)

In some circumstances, if you are reconciling software configurations and you begin setting up a second BlackBerry Enterprise Service 10 server, the reconciliation stops. You must restart both servers so that the reconciliation will continue. (DT 6464879)

In some circumstances, if you are deploying an IT policy to a group of users, and the primary BlackBerry Administration Service server connection to Microsoft SQL Server is lost, the policy deployment does not resume until the primary BlackBerry Administration Service reconnects to Microsoft SQL Server, even if another BlackBerry Administration Service is set up. (DT 6464504)