Release Notes

Known issues

The encryption algorithm information that may appear in the BlackBerry Device Service Component View is incorrect. (DT 7306405)

If you attempt to remove 1000 user accounts that are each associated with two devices from a group, an error occurs. (DT 7292875)

Workaround: Perform the removal procedure again.

When you create a user account in your local directory, if the user ID contains spaces or localized characters and you don’t specify the user’s email account (therefore the user name becomes the user ID required for activation), device activation will fail and the following error message appears: “Check your login information and try again”. (DT 7274936, 7277685)

Workaround: Delete the user account and create a new user ID that doesn’t contain spaces or localized characters.

After you create SCEP, VPN, or Proxy profiles, they are unavailable to associate with a Wi-Fi profile until you log out of the Administration Console, clear your browser cache, and log in again. (DT 7274293)

If you specify an activation password for a user that doesn’t have an email address specified, the error message that should appear doesn’t appear. (DT 7230614)

When an administrator who has Senior Helpdesk Administrator or User Only Administrator permissions attempts to create a user they cannot set the activation type. (DT 7244122)

After you remove BlackBerry Collaboration Service and delete the component information manually using the BlackBerry Administration Service, the BlackBerry Collaboration Service is still available in the BlackBerry Administration Service component view. (DT 7183835)

In some circumstances, if you are importing a larger number of users (over 2000) using a CSV file, the users are created successfully, but the process can take a long time and an error message might appear indicating that the browser session has timed out. (DT 7146752, 6269536)

Workaround: Restart the BlackBerry Administration Service if the session times out.

In the BlackBerry Administration Service, under BlackBerry Solution topology > BlackBerry Domain, the following information displays on the page: “You can change BlackBerry Domain information, send messages to BlackBerry Domain users, review the IT policies used in the BlackBerry Domain, and more. The BlackBerry Domain consists of a single BlackBerry Configuration Database and all the BlackBerry Device Service instances that use it.” However, you can only send messages to BlackBerry Domain users after they have activated devices. (DT 7132405)

If you install the BlackBerry Administration Service on three computers in a clustered environment, when you start the BlackBerry Administration Service instances one at a time, the third instance is slow to start. (DT 7097600)

If you are using Microsoft Internet Explorer 8 in Standard mode you cannot navigate between tabs in the BlackBerry Administration Service. (DT 7074037)

If you set up SNMP monitoring, changes to some statistics are not reported. (DT 7070599, DT 7070647)