Kaidan Warranty and Return Policy

Limited Warranty

In the event of a defect in materials or workmanship, Kaidan will repair the product with new or rebuilt parts for a period of three-hundred and sixty five (365) days from the date of original purchase. Such work will be performed free of charge. Follow the Product Return Procedure, Item D below.

Likewise, any software purchased from Kaidan also comes with a one year warranty if your disc or media is defective or damaged.

This warranty is extended only to the original purchaser and is not transferable. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.

This warranty only covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damages or failures which are caused from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification, service by anyone other than an authorized representative of Kaidan, Acts of God or by products not supplied by Kaidan.

This warranty covers any damage incurred during original shipment of product to customer.

Any item resold or distributed by and not explicitly manufactured by Kaidan will be covered by their respective company’s product warranty.

Warranty Exclusions

There are no express warranties except as listed above.

KAIDAN SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF

GOODWILL, PROFITS OR REVENUE, LOSS OF THE USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME COSTS, OR CLAIMS OF ANY PARTY DEALING WITH BUYER FOR SUCH DAMAGES, RESULTING FROM USE OF THIS PRODUCT OR ARISING FROM BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion or limitation of consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty and any claims which arise with the Kaidan product(s) are governed by the laws of the state of Pennsylvania. By purchasing this product, customer acknowledges and agrees to these Limits and Exclusions. If a problem with your Kaidan product develops during the warranty period, immediately contact Kaidan for assistance.

Product Return Policy

All Kaidan products come with a 30-day return policy (some restocking fees may apply) from date of purchase, with the exception of software or videotapes.

Both of the aforementioned items are copyrighted and subject to the laws concerning intellectual property. Kaidan will replace defective software/videotapes free of charge upon return receipt of defective item(s). Products returned under this policy, excluding replacement of defective items, must be shipped at purchaser’s expense. Purchaser must ship product with an approved traceable service, such as FedEx, and with appropriate levels of shipping insurance for the item being returned. Kaidan will not be held responsible for returned items lost or damaged in transit.

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TM-400 specifications

The Kaidan TM-400 is a state-of-the-art 3D imaging and scanning solution designed for professionals in various industries, including architecture, engineering, and cultural heritage preservation. This versatile device stands out in the market due to its advanced features and robust technology that allows for high-precision data capture and intricate 3D model creation.

One of the main features of the Kaidan TM-400 is its exceptional scanning resolution. With the ability to capture fine details and textures, it facilitates accurate reproductions of intricate objects and environments. The TM-400 utilizes a combination of laser triangulation and structured light, ensuring precise measurements and reliable data acquisition even in complex settings.

Another notable characteristic of the TM-400 is its lightweight and ergonomic design, which allows users to operate the device comfortably for extended periods. This portability enhances fieldwork efficiency, making it suitable for various applications, including outdoor surveys and indoor scanning in constrained spaces. Additionally, the user-friendly interface simplifies the operation, enabling professionals with varying expertise levels to harness its capabilities effectively.

The Kaidan TM-400 also incorporates powerful software that aids in the processing and visualization of scanned data. This software not only streamlines workflow but also provides advanced editing tools for refining 3D models. Users can easily manipulate data, integrate various formats, and share results across platforms, promoting collaboration and enhancing project outcomes.

Furthermore, the TM-400 is equipped with robust calibration features, ensuring accuracy remains consistent across multiple scanning sessions. This is particularly beneficial for projects requiring longitudinal studies or repeated surveys over time. The device's adaptability is also worth mentioning, as it supports various scanning modes, including full dome, partial dome, and tripod-mounted scans, catering to diverse project needs.

In summary, the Kaidan TM-400 is a cutting-edge 3D scanning solution that combines high resolution, portability, and user-friendly software, making it an invaluable tool for professionals across various fields. Its advanced technologies and adaptable features position it as a leading choice for anyone looking to capture detailed 3D data with precision and ease. Whether for architectural designs, engineering assessments, or cultural documentation, the TM-400 delivers exceptional performance that meets the demands of modern professionals.