Blackberry 8800 manual Troubleshooting, BlackBerry Basics troubleshooting

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Troubleshooting

BlackBerry Basics troubleshooting

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field. Contact your system administrator or wireless service provider for more information about the features that are available for your device.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

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Contents User Guide SWDT129656-129656-1215015514-001 Contents Voice dialing 103 115 171 183 215 239 253 Page BlackBerry basics Collapse a folder No application opens when I press a Convenience keyCreate a link for a PIN Expand a folderA message ShortcutsPhone shortcuts Message shortcutsMove around a message list Insert symbolsTyping shortcuts A message listA spreadsheet Search shortcutsAttachment shortcuts Work with textNavigate a web Browser shortcutsMedia shortcuts On a webCalendar shortcuts Maps shortcutsPage Phone basics PhoneMake a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch callsEmergency calls VolumeVoice dialing Voice mail Assign a speed dial number to a key Set a voice mail access numberMake a call using speed dial Speed dialConference calls Delete the caller ID picture for a contact Caller IDAdd a caller ID picture for a contact Change the caller ID picture for a contactAdd notes to a call log Call logsAbout call logs View call logs in a message listCall waiting prerequisites Call waitingForward a call log Delete call log notesForward calls Call forwardingAbout call forwarding Call forwarding prerequisitesAbout call blocking Call blockingChange a call forwarding phone number Delete a call forwarding phone numberFixed dialing Delete a contact from your fixed dialing list Click Enable FDN ModeAdd a contact to your fixed dialing list Change a contact in your fixed dialing listTTY support Smart dialingTurn on TTY support Phone settingsHide your phone number from contacts when you make calls TTY support prerequisitesClick General Options Set the Auto End Calls field to Never Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General OptionsCannot make or receive calls Phone troubleshootingReset a call timer Click Last Call or Total Calls Click Clear TimerMy phone number appears as Unknown in the phone Cannot make calls using a voice commandPage Voice dialing Set the voice dialing language Check the battery power level using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commandsVoice dialing troubleshooting Set playback options for voice dialingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Email message basics Email messagesDelete the original text from a reply message Set the importance level for a messageSave a message Reply to a messageEmail message folders Sent messages Set the Hide Sent Messages field to Yes Click Email SettingsEmail message filters About email message filtersEmail message filter options Create an email message filterTurn on an email message filter Change an email message filterChange the order of email message filters Forward email messages to your device when no filters apply Email message forwardingDelete an email message filter Block incoming messages Message settingsReset a blocked message counter Stop forwarding email messages to your deviceClick Show Address View an address instead of a display nameAdd a signature Set an out-of-office replyMessage list settings Set the email address that you use to send messagesDelete the disclaimer from an email message Use one message list or multiple message lists View more of the subject line for messagesSet how long your device stores messages About multiple message listsHide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedEmail message filters are not working correctly Find your PIN PIN messagesPIN message basics About PIN messagesSet a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text message basics SMS text messagesDelete the history from an SMS text message Click Add RecipientClick Remove History Sent messages Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Cell broadcasting prerequisitesRename a cell broadcast channel Turn off AutoText for SMS text messagesView more of the history in SMS text messages Set a wireless network type for sending SMS text messages Store SMS text messages on your SIM cardRequest delivery notification for all SMS text messages Message list settings Use one message list or multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messagesCannot turn on cell broadcasting Page Page MMS message basics MMS messagesClick Send as MMS Create a slide show in an MMS messageRecord and send a voice note Click Attach Picture or Attach AudioForward an MMS message Save a picture from an MMS message MMS message attachmentsAttach a media file to an MMS message Attach a contact or appointment to an MMS messageAdd a contact to your address book from an MMS message Request delivery or read notification for an MMS messageRequest delivery or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roamingSet the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing basics TypingHighlight a line of text Cancel a text selectionSet the default currency symbol Clear a fieldUse shortcut keys on the Home screen Typing input methodsSet the trackball sensitivity Turn off trackball soundsSet the typing input language Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Switch typing input methodsWord list AutoText About AutoTextCreate an AutoText entry Change an AutoText entry Delete an AutoText entryUndo an AutoText change Insert symbols Search criteria SearchAbout search Search for messagesSearch for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search101 102 Attachment basics AttachmentsView the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachmentsVCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Synchronization Wireless email reconciliation prerequisitesReconcile email messages over the wireless network Delete email messages over the wireless networkAbout synchronization conflicts Wireless data synchronization prerequisitesSynchronize organizer data over the wireless network Set the Wireless Synchronization field to YesDelete all device data Wireless data restoration prerequisitesManage data synchronization conflicts About backing up and restoring device dataClick Purge Deleted Items Synchronization troubleshooting113 114 Browser basics BrowserMove through a web page line by line Switch browser viewsView a thumbnail version of a web Move to a section of a long web page quicklyLinks, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a webSave a web page request to a message list Web page requestsLoad pictures on a web About saving web pages and web page requestsBookmarks Expand a folder Delete a bookmarkAdd a bookmark folder File a bookmarkWeb feeds Delete a web feed Mark a web feed title as opened or unopenedChange a web feed File a web feedClear browser history Browser settingsSet the default browser view Clear a browser cacheSet the home Set the web content type that the browser acceptsSet the default browser configuration Set the number of times animated graphics repeatAbout TLS Browser securityReceive a prompt before running a script Receive a prompt before closing the browserManage browser security TLS optionsWtls options Turn on browser push Add a trusted content serverBrowser push About browser pushBrowser push options Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device Applications 132 Media files and folders MediaSort media files and folders Move a media fileSet the amount of memory available for media files View properties for a media file or folderMedia file management Switch media folder viewsSend a media file using Bluetooth technology Receive a media file using Bluetooth technologyPlay a video Videos and picturesForward a media file Transfer a file between your media card and your computerPan a picture Pause a videoPlay the next or previous video in a media folder View a pictureDownload a Home screen background Set the interval between slides in a slide showSave a picture Use a picture as the Home screen backgroundPlay the next or previous song in a media folder Music and ring tonesDelete a video or picture Play musicShuffle songs in a media folder Repeat songs in a media folderPlay a ring tone Delete a song or ring tone Download a ring toneSave a song or ring tone Rename a song or ring toneSet options for removing a media card safely Media card settingsAbout media cards Remove a media card safelyEncrypt the files on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Click Enable USB Mass Storage ModeClick Format Card Turn off mass storage mode supportFormat a media card Turn off media card supportMedia troubleshooting 146 Locations MapsGet directions DirectionsView information for a location marker or point of interest Zoom in to a location marker, route, or point of interestMap basics Clear the map cache Switch viewsSet a GPS receiver to use when you track your movement TrackingView status information at the top of a map Keep backlighting on when you track your movementTrack your movement View north at the top of a mapLocation bookmarks Map troubleshootingCannot forward directions 154 Contact basics ContactsAbout custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone numberChange a mailing list Mailing listsAbout mailing lists Create a mailing listView a mailing list Delete a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memosAddress lookup Add a contact to your SIM card SIM card phone bookAbout the SIM card phone book Load the SIM card phone bookSort contacts, tasks, or memos Contact list settingsChange a SIM card contact Delete a SIM card contactCannot find the Add Custom Phone Tune menu item Contact troubleshootingSet display options for contacts Prevent duplicate names in your address book164 Calendar basics CalendarDelete an appointment or meeting Schedule a meetingRecurrence fields Open an appointment or meetingMeetings Calendar settings Set how long your device stores calendar entries View tasks in the calendarSet the first day of the week Hide free time in Agenda viewCalendar troubleshooting Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Change a task TasksTask basics Create a taskClick Hide Completed Hide completed tasksForward a task or memo Delete a task173 Task list settings 175 176 Change a memo MemosMemo basics Create a memoDelete a memo Memo list settings 180 Alarm 182 Calculator Use the calculatorConvert a measurement 184 Bluetooth technology basics Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Bluetooth technology settingsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceMake your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Restrict outgoing callsMy list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing Cannot type a passkey on a Bluetooth enabled device189 190 Set the date and time Date and time troubleshootingClick Update Time Date and time192 Notification basics Notification profilesDelete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tonesAbout custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notificationAdd Name Change Name Delete Name Change the order of notification profile exceptionsChange a notification profile exception Click Add NameNotification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected 199 200 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger ContactsAdd a group Turn off invitation forwarding optionsView a contacts information Rename a contactDelete a group ConversationsMove a contact to a group Rename a groupPing a contact Open a conversationAdd an emoticon Send a file to a contactAvailability Receive notification when a contact becomes available Available UnavailableClick Set Alert Backlighting Display and keyboardOrganize applications Display settingsSet the display font About organizing applicationsAssign an application to a Convenience key Keyboard settingsThemes Display troubleshooting My display settings changedMy device screen turns off 212 Language Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connectionClick Add Network About the preferred wireless network listChange the order of preferred wireless networks Click My Preferred Network ListTurn off data service Cannot connect to a wireless network Switch wireless networks manuallyVerify the status of network connections and services Wireless network coverage troubleshootingPower and battery 220 Add a contact to your SIM card SIM cardAbout the SIM card phone book Load the SIM card phone bookAbout SIM card security Change a SIM card contactDelete a SIM card contact Store SMS text messages on your SIM cardClick SIM Card Click Enable SecurityProtect your SIM card with a PIN code Change the SIM card PIN code224 Security basics SecurityEncryption Set a limit for device password attemptsAbout content protection Set content protection strengthPassword keeper Change a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords View a password in the password keeperPrevent password copying Delete a password from the password keeperChange the password keeper password Copy a passwordAdvanced security Smart cards Security troubleshooting Use a certificate to authenticate your smart cardCannot unlock my device using my smart card About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application controlInteraction permissions for third-party applications Connection permissions for third-party applicationsKey Store Data permissions for third-party applicationsTheme Data Files236 BrickBreaker scoring BrickBreakerAbout BrickBreaker BrickBreaker capsules Submit a score to the BrickBreaker high score web site Adjust the volume Play BrickBreaker Set the paddle speedDelete a service book Service booksAbout service books Accept a service book240 Some features are not available on my device TroubleshootingBlackBerry Basics troubleshooting No application opens when I press a Convenience key242 243 244 245 246 247 248 249 About diagnostic reports Diagnostic reportsDelete a diagnostic report Run a diagnostic reportView a diagnostic report Submit a diagnostic reportCannot run or submit a diagnostic report Abbreviation list CAP lockNUM lock Triple DES Legal notice 256

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