Blackberry 8800 manual Cannot run or submit a diagnostic report

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1.In the device options, click Status.

2.Press the Menu key.

3.Click Diagnostic.

4.Press the Menu key.

5.Click Options.

6.Type the contact information.

7.Press the Menu key.

8.Click Save.

View the version number of the BlackBerry Device Software on your device

In the device options, click About.

To return to the device options, press the Escape key twice.

I cannot run or submit a diagnostic report

Try performing the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

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Contents User Guide SWDT129656-129656-1215015514-001 Contents Voice dialing 103 115 171 183 215 239 253 Page BlackBerry basics Expand a folder No application opens when I press a Convenience keyCreate a link for a PIN Collapse a folderMessage shortcuts ShortcutsPhone shortcuts A messageA message list Insert symbolsTyping shortcuts Move around a message listWork with text Search shortcutsAttachment shortcuts A spreadsheetOn a web Browser shortcutsMedia shortcuts Navigate a webMaps shortcuts Calendar shortcutsPage Phone Phone basicsSwitch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is lockedVolume Emergency callsVoice dialing Voice mail Speed dial Set a voice mail access numberMake a call using speed dial Assign a speed dial number to a keyConference calls Change the caller ID picture for a contact Caller IDAdd a caller ID picture for a contact Delete the caller ID picture for a contactView call logs in a message list Call logsAbout call logs Add notes to a call logDelete call log notes Call waitingForward a call log Call waiting prerequisitesCall forwarding prerequisites Call forwardingAbout call forwarding Forward callsDelete a call forwarding phone number Call blockingChange a call forwarding phone number About call blockingFixed dialing Change a contact in your fixed dialing list Click Enable FDN ModeAdd a contact to your fixed dialing list Delete a contact from your fixed dialing listSmart dialing TTY supportTTY support prerequisites Phone settingsHide your phone number from contacts when you make calls Turn on TTY supportClick General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Set the Auto End Calls field to NeverClick Last Call or Total Calls Click Clear Timer Phone troubleshootingReset a call timer Cannot make or receive callsCannot make calls using a voice command My phone number appears as Unknown in the phonePage Voice dialing Set the matching sensitivity level for voice commands Check the battery power level using a voice commandTurn off choice lists for voice commands Set the voice dialing languageImprove voice recognition of numbers Voice dialing troubleshootingSet playback options for voice dialing Adapt digit dialing to improve voice recognition of numbers Email messages Email message basicsReply to a message Set the importance level for a messageSave a message Delete the original text from a reply messageEmail message folders Sent messages About email message filters Click Email SettingsEmail message filters Set the Hide Sent Messages field to YesCreate an email message filter Email message filter optionsChange the order of email message filters Turn on an email message filterChange an email message filter Delete an email message filter Forward email messages to your device when no filters applyEmail message forwarding Stop forwarding email messages to your device Message settingsReset a blocked message counter Block incoming messagesSet an out-of-office reply View an address instead of a display nameAdd a signature Click Show AddressDelete the disclaimer from an email message Message list settingsSet the email address that you use to send messages About multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message listsHide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmedEmail message filters are not working correctly About PIN messages PIN messagesPIN message basics Find your PINSet a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text messages SMS text message basicsClick Remove History Delete the history from an SMS text messageClick Add Recipient Sent messages Cell broadcasting prerequisites Cell broadcastingAbout cell broadcasting Turn on cell broadcastingView more of the history in SMS text messages Rename a cell broadcast channelTurn off AutoText for SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messagesStore SMS text messages on your SIM card Message list settings Use one message list or multiple message lists Message shortcuts Cannot turn on cell broadcasting Cannot send SMS text messagesAm not receiving SMS text messages Page Page MMS messages MMS message basicsClick Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Send as MMSForward an MMS message Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Save a picture from an MMS messageRequest delivery or read notification for all MMS messages Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending itSet the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing Typing basicsClear a field Cancel a text selectionSet the default currency symbol Highlight a line of textTurn off trackball sounds Typing input methodsSet the trackball sensitivity Use shortcut keys on the Home screenSwitch typing input methods Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Set the typing input languageWord list Create an AutoText entry AutoTextAbout AutoText Undo an AutoText change Change an AutoText entryDelete an AutoText entry Insert symbols Search for messages SearchAbout search Search criteriaDelete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject101 102 Attachments Attachment basicsView tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Media attachments Presentation attachmentsVCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Delete email messages over the wireless network Wireless email reconciliation prerequisitesReconcile email messages over the wireless network SynchronizationSet the Wireless Synchronization field to Yes Wireless data synchronization prerequisitesSynchronize organizer data over the wireless network About synchronization conflictsAbout backing up and restoring device data Wireless data restoration prerequisitesManage data synchronization conflicts Delete all device dataSynchronization troubleshooting Click Purge Deleted Items113 114 Browser Browser basicsMove to a section of a long web page quickly Switch browser viewsView a thumbnail version of a web Move through a web page line by lineLinks, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a pictureAbout saving web pages and web page requests Web page requestsLoad pictures on a web Save a web page request to a message listBookmarks File a bookmark Delete a bookmarkAdd a bookmark folder Expand a folderWeb feeds File a web feed Mark a web feed title as opened or unopenedChange a web feed Delete a web feedClear a browser cache Browser settingsSet the default browser view Clear browser historySet the number of times animated graphics repeat Set the web content type that the browser acceptsSet the default browser configuration Set the homeReceive a prompt before closing the browser Browser securityReceive a prompt before running a script About TLSWtls options Manage browser securityTLS options About browser push Add a trusted content serverBrowser push Turn on browser pushBrowser push options No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Applications 132 Media Media files and foldersView properties for a media file or folder Move a media fileSet the amount of memory available for media files Sort media files and foldersReceive a media file using Bluetooth technology Switch media folder viewsSend a media file using Bluetooth technology Media file managementTransfer a file between your media card and your computer Videos and picturesForward a media file Play a videoView a picture Pause a videoPlay the next or previous video in a media folder Pan a pictureUse a picture as the Home screen background Set the interval between slides in a slide showSave a picture Download a Home screen backgroundPlay music Music and ring tonesDelete a video or picture Play the next or previous song in a media folderPlay a ring tone Shuffle songs in a media folderRepeat songs in a media folder Rename a song or ring tone Download a ring toneSave a song or ring tone Delete a song or ring toneRemove a media card safely Media card settingsAbout media cards Set options for removing a media card safelyClick Enable USB Mass Storage Mode Turn on mass storage mode manuallyTurn off the mass storage mode prompt Encrypt the files on a media cardTurn off media card support Turn off mass storage mode supportFormat a media card Click Format CardMedia troubleshooting 146 Maps LocationsZoom in to a location marker, route, or point of interest DirectionsView information for a location marker or point of interest Get directionsMap basics Tracking Switch viewsSet a GPS receiver to use when you track your movement Clear the map cacheView north at the top of a map Keep backlighting on when you track your movementTrack your movement View status information at the top of a mapMap troubleshooting Location bookmarksCannot forward directions 154 Contacts Contact basicsAdd a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tonesCreate a mailing list Mailing listsAbout mailing lists Change a mailing listClick Delete Group View a mailing listDelete a mailing list Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memoAddress lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM cardDelete a SIM card contact Contact list settingsChange a SIM card contact Sort contacts, tasks, or memosPrevent duplicate names in your address book Contact troubleshootingSet display options for contacts Cannot find the Add Custom Phone Tune menu item164 Calendar Calendar basicsOpen an appointment or meeting Schedule a meetingRecurrence fields Delete an appointment or meetingMeetings Calendar settings Hide free time in Agenda view View tasks in the calendarSet the first day of the week Set how long your device stores calendar entriesCannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Create a task TasksTask basics Change a taskDelete a task Hide completed tasksForward a task or memo Click Hide Completed173 Task list settings 175 176 Create a memo MemosMemo basics Change a memoDelete a memo Memo list settings 180 Alarm 182 Convert a measurement CalculatorUse the calculator 184 Bluetooth technology Bluetooth technology basicsDelete a paired Bluetooth enabled device Bluetooth technology settingsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kitRestrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverableCannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear189 190 Date and time Date and time troubleshootingClick Update Time Set the date and time192 Notification profiles Notification basicsPrevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles View a list of saved ring tones LED notificationSilence your device LED notificationCustom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notificationClick Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete NameMy device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception 199 200 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitationRename a contact Turn off invitation forwarding optionsView a contacts information Add a groupRename a group ConversationsMove a contact to a group Delete a groupSend a file to a contact Open a conversationAdd an emoticon Ping a contactAvailability Click Set Alert Receive notification when a contact becomes availableAvailable Unavailable Display and keyboard BacklightingAbout organizing applications Display settingsSet the display font Organize applicationsKeyboard settings Assign an application to a Convenience keyThemes My device screen turns off Display troubleshootingMy display settings changed 212 Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicatorsClick My Preferred Network List About the preferred wireless network listChange the order of preferred wireless networks Click Add NetworkTurn off data service Wireless network coverage troubleshooting Switch wireless networks manuallyVerify the status of network connections and services Cannot connect to a wireless networkPower and battery 220 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM cardStore SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card securityChange the SIM card PIN code Click Enable SecurityProtect your SIM card with a PIN code Click SIM Card224 Security Security basicsSet content protection strength Set a limit for device password attemptsAbout content protection EncryptionPassword keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeperCopy a password Delete a password from the password keeperChange the password keeper password Prevent password copyingAdvanced security Smart cards Cannot unlock my device using my smart card Security troubleshootingUse a certificate to authenticate your smart card Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applicationsConnection permissions for third-party applications Interaction permissions for third-party applicationsFiles Data permissions for third-party applicationsTheme Data Key Store236 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoringSet the paddle speed Adjust the volumePlay BrickBreaker Submit a score to the BrickBreaker high score web siteAccept a service book Service booksAbout service books Delete a service book240 No application opens when I press a Convenience key TroubleshootingBlackBerry Basics troubleshooting Some features are not available on my device242 243 244 245 246 247 248 249 Diagnostic reports About diagnostic reportsSubmit a diagnostic report Run a diagnostic reportView a diagnostic report Delete a diagnostic reportCannot run or submit a diagnostic report NUM lock Abbreviation listCAP lock Triple DES Legal notice 256

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