No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without any network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check if its validity has not expired. Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding icon displayed on the screen). Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling
Avoid placing your fingers on the top of the phone, where the aerial is integrated: the phone will have to use full strength to establish a quality transmission.
Impossible to send message
Check that the message centre number is correctly entered.
To do so, please select the menu Messages, select Options, select SMS/MSG centre n° and check the number entered. Please contact your network provider to get this number.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by the operator. Try to make a call to check that phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the Settings/Calls menu, select Voicemail and check the number. Otherwise, enter your operator’s voicemail number.
Operator name does not appear on screen
Go into the Settings menu, select Networks, then [Select]. Wait until the operator appears, select it and validate. If the Operator logo is present (depending on model), activate the display (Settings/Operator logo).
How can I increase the efficiency of my phone?
Activate the eco mode (see Settings/Energy saving).
62 | Troubleshooting |