Kyocera KX9 Customer support, Qualified service, Phone accessories Become a product evaluator

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9GETTING HELP

Customer support

Verizon Wireless’s customer support department may be accessible directly from your phone when you dial a number such as *611. They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Verizon Wireless.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone accessories

To shop for KX9a phone accessories, visit www.kyocera-wireless.com/store. You may also call us at 800-349-4188 (U.S.A. only) or 858-882-1410.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones,

visit beta.kyocera-wireless.com.

40	Getting Help

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Contents Page User Guide for the Kyocera KX9a Phone Page Fueling areas such as gas stations Below deck on boats Extended Battery Table of Contents Page To install the battery Hold the phone face down Installing the batteryCharging the battery Recharging the batteryMake a call Enter the number and press Caring for the batteryDo not take apart, puncture, or short-circuit the battery Performing basic functionsGetting to know your phone Left softkey accesses menus and functionsNavigating through menus Using menusContents of the main menu are as follows Speakerphone is on Auto-Answer is on DRM protected Alarm clock is setUnderstanding screen icons Call is in progressAnswering a call Making a callRedialing a number Calling a saved numberPlacing a call on hold Using the speakerphoneSetting the phone to hold calls Adjusting the volume during a callSpeed dialing Dealing with missed callsViewing recent call details Touch dialing Setting up voicemailCalling emergency services Tracking calls Using your phone in an airplaneTo exit Emergency mode Setting Airplane modeUnderstanding roaming Timing your callsAssigning ringers Creating a new contactAdding a code or extension Customizing your contactsAssigning number types Assigning picturesClassifying contacts as Personal or Business Customizing a phone number Editing a contactErasing a contact Sending a vCardSearching the Contacts directory Setting Fast FindFinding contact information Checking the Frequent ListEntering words letter by letter Understanding text entry screensText entry modes Entering numbersEntering smileys Capitalization settingsEntering symbols Switching default text entry modesQuick reference to text entry Enter a recipient’s phone number or email address Including prewritten text and symbolsSending text messages Creating a text messageAdding a signature Setting sending optionsViewing your sent messages If you cannot send messagesUnderstanding appended messages Receiving incoming calls while creating messagesMessage has been received Retrieving text messagesReading the message To view successfully sent messagesErasing messages Customizing message settingsTo create a new pre-written message, select New Msg When finished, select DoneCreating group lists Contacts List to select numbers from your phone bookCustomizing Your Phone Contents of the Settings menu are as followsChoosing ringers Silencing all soundsAdjusting volume Setting sounds for your phoneChoosing a different language Setting message alertsUsing shortcuts Changing your banner Adjusting the backlightingSetting power backlighting Personalizing the screenCreating a secure environment Erasing all contacts Locking your phoneDesignating emergency numbers Limiting callsConnecting to a TTY/TDD device Network settingsSetting position location Switching between phone linesScheduler Voice MemoEditing, erasing, or sending an event Alarm ClockSetting an alarm clock Calculator Setting the QuickAlarmTip Calculator Brick Attack TimerStopwatch GamesRace Browsing sounds Accessing filesBrowsing images Creating free space Customer support Qualified servicePhone accessories Become a product evaluator Games Brick Attack, 36 Race 21 ErasingFast find Unlocking the phone VCard Volume Earpiece, 7, 27 key beep, 27 ringer Wallpaper, 30