Kyocera M2000 Customer Support, Qualified Service, Phone Accessories, Become a Product Evaluator

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15 Getting Help

Customer Support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•	Go to	.
•	Dial	from your Virgin Mobile phone.

• Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit

.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

• Web site:

.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment ID (MEID). To locate the MEID, select

and scroll down.

Qualified Service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone Accessories

To shop for accessories for your phone, visit or

.

Become a Product Evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit

.

User Guide

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Contents E r g u i d e Tc User Guide Bluetooth Certification Avoid magnetic environments Resetting the phone Kyocera Wireless Corp Table of Contents Pictures Install the Battery Phone BatteryCharge the Battery Charger is qualified, contact customer support Battery Safety GuidelinesYour Account AccessoriesInstall the Memory Card Memory CardGet to Know your Phone Find the Serial NumberProgram your Phone Phone screen LED indicator. See LED Indicator onScreen, press Start playing your musicJack for a hands-free headset sold Accesses menusSeconds to toggle between letters Jack may damage the phoneCamera lens LED IndicatorKey From the main screen, select Or press Hold Main MenuPhone Means to use Guide ConventionsMeans to press a phone key. For example Press You to physically pressMake Phone Calls Power Phone UpUse Speed Dialing End Phone CallsRegardless of your 3-digit emergency code Exit Emergency ServicesWhen you have completed the emergency call Select To determine who has access to yourKeypad Text Entry ModesScreen Enter Numbers with QwertyText Entry Quick Reference Enter Symbols with Qwerty KeypadRapid Entry with Qwerty Keypad User Guide Messaging Menu Selectfrom the main menu to access the following functionsUseto send, receive, and erase messages from your phone Create a Multimedia Message When done, selectSend Messages Create a Text MessageEnter Message Recipients Create an Instant MessageCreate an Email Message Receive Calls while CreatingSend Messages to Online Location Use Auto TextAttaching Files to Messages Add Auto Text Add Recipients from Message TextRecord Sounds for Messages Manage Received MessagesPreview Messages Take Pictures for MessagesView Recipients Forward Messages Reply with a Copy of the MessageCall a Number in a Message Save Received MessagesSort Messages in Inbox Configure your VoicemailUse Voicemail Lock MessagesHandle Sent Messages Review Virgin AlertsCheck your Voicemail Unable to Send MessagesSet your Signature Message SettingsSet your Reminder Enable Auto Retrieve Edit Preset MessagesCheck Message Count Erase MessagesView Contact Details Access ContactsAccess Contacts List Contacts MenuAdd Contacts from Main Screen Add ContactsUse Contacts Add a Code or Extension Use Fast FindAssign Pictures to Contacts Customize ContactsAssign Ringtones to Contacts ContactsContact Groups Erase ContactsCreate a New Group Add or Remove Contacts fromAssign Ringtones to Groups GroupsView Phone Number Deal with a Missed Call Recent calls MenuWork with Call Lists Return a Missed CallErase Call List Records Work with Call TimersPlaylists Access your PlaylistMy music Media Player MenuArtists All songsErase All Tracks AlbumsLock Tracks Search for Tracks in AlbumsGenres Media Player SettingsEnable Repeat all Enable ShuffleWith Refer to Pair with a Device To pair your Bluetooth deviceAutomatically turns off MinutesTop-Up with a Top-Up Card My AccountCheck your Account Balance Top-Up your AccountYou can also Top-Up over the Web at For More InformationScroll down to select either You are now Topped-Up. Press Key To exitNavigate VirginXL Access VirginXLMy ringtones My Stuff MenuDownload a Ringtone My games My graphicsMy other stuff View a Slideshow View File DetailsModify a File Use the ZoomTake a Picture Camera Setting OptionsCamera Tips Go to My picturesOther Camera Options Surf the Web Access the following functions Tools & Settings MenuTools Select from the main menu to access the following functionsTools Menu Play Voice Memos Voice memoCalendar Record Voice MemosCreate an Event Erase Events Modify EventsAlarm or Ten Three alarm clocks and one quick alarmAlarms and select When the alarm rings, selectSet World Clock Use Tip CalculatorWorld clock Use CalculatorCall a Number in a Memo MemopadEdit a Memo Send a MemoPair with a Device BluetoothEnable Bluetooth Use Bluetooth DevicesVisibility Delete a Device View Device ServicesDisconnect from a Device Rename a DeviceSet Language DisplayGraphics Set My BannerSounds Convenience Unlock Keyguard Enable Frequent ListEnable Hold Call Enable Auto Keyguard Auto keyguardChange Hold Call Message Use 1-Touch DialingCustomize Keys Place a Call on HoldVoice dialing Call optionsSecurity Enable Auto-AnswerEnable Open to Answer Enable Any KeyNetwork MessagingAssign Special numbers Connect to Hearing Aid Device AccessoriesMemory card Enable Power backlighting Set Location InformationCheck Space on Memory Card Check your Phone NumberCheck your Phone Memory View Phone IconsPlay a Playlist Call a NumberCall a Contact Use a ShortcutFind a Contact Become a Product Evaluator Qualified ServicePhone Accessories Customer SupportConsumer Limited Warranty User Guide Become a Product Evaluator Calls Answering Touch dialingContacts list Call lists, 33 emergency, 11, 12 ending, 11 makingGraphics Memopad Viewing Groups list Headset sounds, 67 headsetsMessages, 20, 21 voicemail Number prefixes, 28 number types Playlists Adding songs, 35 creating, 34 erasing, 35 playing Quick alarm Recharging, 2 ringtones Downloading, 42Recording, 51 voicemail Voice dial list automatic add, 64 digit lengths, 64 editing82-R5601-1EN, Rev -DRAFT