Kyocera K612b manual Customer support, Getting Help, Qualified service

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14GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info → Build Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

User Guide for the Strobe Phone

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Contents Page User Guide for the Strobe Phone User Guide for the Strobe Phone Iii Potentially unsafe areas Icnirp Contents Connecting to the Internet Page Place the battery Installing the batteryCharging the battery To install the battery Hold the phone face downPurchasing accessories Recharging the batteryCaring for the battery Accessing keypad shortcutsGetting to know your phone OK key selects a menu item or option Left softkey accesses menus Functions Enter key for hard returns Contents of the main menu are as follows Using menusFlip closed Performing basic functionsPress Up and down Flip openPress Wait until the phone beeps Enter the number and pressSoftkey Alarm clock is setPosition location is set to emergency services only Understanding screen iconsMaking and Answering Calls Phone callsCalling a saved number Using the speakerphoneSetting the phone to hold calls Redialing a numberRecent Calls Speed dialing Touch dialingVoicemail Checking voicemail messages Emergency servicesExiting Emergency mode Tracking callsUnderstanding roaming Setting an alert for roamingTiming your calls Receiving data or faxesSetting Airplane mode Using your phone in an airplaneSetting the roam ringer Setting Call GuardEntering Text Qwerty keypadNumber keypad Guesses at the word you are trying to spell Switching default text entry modesEntering words quickly Wait for the cursor to move right and enter the next letterQuick reference to text entry Press the right softkey Storing Contacts Creating a new contactAdding a code or extension Customizing your contactsAssigning number types Editing a contactErasing a contact Assigning picturesSending a vCard Customizing a phone numberEdit Voice Dial records a new voice tag Finding contact information Using groupsSetting Fast Find Using Fast FindSelect a search method View All lists all saved contacts Creating a text message Including prewritten text and symbolsSending text messages Text MessagingSet Priority labels the message as Urgent Setting sending optionsOptions and press to select one Once you have completed the message, select OptionsReceiving incoming calls while creating messages Adding a signatureIf you cannot send messages Understanding appended messagesRetrieving text messages Viewing failed or pending messagesTo view successfully sent messages Erasing single messages Setting message alertsErasing messages Reading the messageCreating group lists Customizing message settingsErasing all messages Erasing messages automaticallyCreating and editing prewritten messages QuickText Sending multimedia messages Multimedia MessagingCreating a multimedia message Auto receive mode Prompt modeReceiving multimedia messages Viewing multimedia messages Press up or down through the list Highlight Disabled. PressTips before operating your camera Accessing camera modeCamera settings Using the CameraRestoring camera menu settings Menu options for camera modeSepia Camera mode indicators and icons Taking a pictureCamera key map Accessing files Browsing picturesMedia Gallery Browsing images Browsing soundsPress left softkey to select View. or Customizing Your Phone Contents of the Settings menu are as followsUsing the keyguard Creating a custom menuSilencing all sounds Choosing ringers Setting sounds for your phoneAdjusting volume Personalizing the screen Using shortcutsSelecting a screen saver Adjusting the backlightingUsing power save mode Setting power backlightingCreating a secure environment Designating emergency numbers Limiting callsChanging your lock code Erasing all contactsSetting Com port speed Network settingsData Settings Switching between phone linesSetting position location Connecting to a TTY/TDD deviceRace Using Tools and GamesGames Brick AttackNaming a saved voice memo Voice MemoRecording a voice memo Playing or reviewing a voice memoEditing, erasing, or sending an event SchedulerErasing a saved voice memo Creating an eventTip Calculator Alarm ClockSetting an alarm clock Setting the QuickAlarmFlashlight TimerCalculator StopwatchSetting up voice dialing Making a call using voice tagsUsing Voice Recognition Waking up the phone Making a call using digit dialingUsing voice features with hands-free car kits Erasing voice tagsTo wake up the phone Say Wake Up and listen for a tone To activate the Voice Answer settingTraining voice recognition Answering the phoneConnecting to the Internet Using the Web menu optionsLaunching the Web Browser Searching for a Web site Going to a bookmarked siteChecking Net alerts Using Bluetooth Wireless Technology PairingNecessary, and press the right softkey to select OK Connecting to a Bluetooth wireless technology deviceBluetooth wireless technology device is added to My Devices Press the left softkey to select AddSelect one of the following Visible DurationServices Phone 1-800-349-4478 U.S. and Canada or Qualified serviceCustomer support Getting HelpPhone accessories Become a product evaluator Index Secret contacts, 13, 25 security Screen icons, 10, 18, 19, 31, 44 screensavers