Kyocera VMKX5C manual Customer support, Getting Help, Telephone 1-800-349-4478 U.S. and Canada or

Page 69

16GETTING HELP

Customer support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Telephone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN). To locate the ESN, select Menu → Settings → Phone Info.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera- wireless.com.

User Guide for the Slider Sonic Phone

61

Image 69

Contents Page Page FCC ID OVFKWC-KX5 Potentially unsafe areas Standard Battery Contents Getting Help Page Charging the battery Installing the batteryRecharging the battery Getting StartedAccessing keypad shortcuts Caring for the batteryPurchasing accessories Music player shortcutGetting to know your phone Volume key to raise or lower speaker volume Camera lens Antenna does not extendTransFlash slot for external memory card Accessing menu items slide open Using menusContents of the main menu are as follows To select MenuSlide closed Performing basic functionsSlide open Understanding screen icons Alarm clock is setTop-Up your account Checking your account balanceFor more information MY AccountNavigating VirginXL Accessing VirginXLVirginxl To end a VirginXL sessionMy ringtones My musicMY Stuff Viewing your musicMy other stuff My gamesMy graphics Assigning downloaded ringtonesMy sounds My videosAssigning downloaded graphics Viewing your videosMaking a call Ending calls using the slideAnswering a call Making and Answering CallsSetting the phone to hold calls Using the speakerphoneSilencing an incoming call Redialing a numberDealing with missed calls Setting missed call alertsViewing recent call details Placing a call on holdTouch dialing Speed dialingCalling emergency services Setting up voicemailUsing 1-Touch dialing Checking voicemail messagesSelect a timer To exit Emergency modeTracking calls Timing your callsEntering LETTERS, NUMBERS, and Symbols Understanding text entry screensText entry modes Entering symbols Capitalization settingsSwitching default text entry modes Entering smileysQuick reference to text entry Adding a code or extension Creating a new contactCustomizing your contacts Storing ContactsAssigning pictures Editing a contactClassifying contacts as Personal or Business Assigning number typesCustomizing a phone number Erasing a contactFinding contact information Checking the Frequent listUsing Fast find Setting Fast FindSearching the Contacts directory Select a search method View all lists all saved contactsCamera settings Accessing camera and video modesUsing the Camera Tips before operating your cameraRestoring camera menu settings Menu options for picture modePress to activate picture mode Select Options SepiaPicture mode indicators and icons Taking a pictureSlide open or closed Setting up the video camera Menu options for video modeRecording a video Slide open or closed Video key mapRemoving the memory card Inserting the memory cardFormatting the memory card Removable Memory CardUsing the USB cable Windows 2000 and XP users only Saving files on the cardManual Using a Memory Card Reader Windows 2000, XP and Mac users Playing music Using the Music PlayerMusic Player controls Playback optionsViewing details about a song file TroubleshootingErasing a song RepeatSending text messages Including prewritten text and symbolsSending and Receiving Text Messages Creating a text messageSetting sending options Adding a signatureTo create a signature Receiving incoming calls while creating messages If you cannot send messagesViewing your sent messages Viewing failed or pending messagesRetrieving text messages SymbolReading the message Your received messages appearsErasing messages Customizing message settingsCreating and editing prewritten messages AutoText Creating group listsSettings menu are as follows Setting the phone to vibrateSilencing all sounds Customizing Your PhoneSetting sounds for your phone Adjusting volumeChoosing ringers Setting message alerts Using Power Save Mode Adjusting the backlightingPersonalizing the screen Changing your bannerSetting numbers to auto-hyphenate Setting power backlightingChanging the display contrast Changing the display brightnessCreating a secure environment Setting position location Connecting to a TTY/TDD deviceErasing all contacts Sending and Receiving Multimedia Messages Sending multimedia messagesCreating a multimedia message Press down once to enterViewing multimedia messages Receiving multimedia messagesSending and Receiving Multimedia Messages Using Tools Voice memoScheduler Editing, erasing, or sending an event Alarm clockSetting the QuickAlarm Setting an alarm clockTip calculator CalculatorWorld clock TimerStopwatch Setting up voice dialing Making a call using voice tagsUsing Voice Recognition Using voice features with hands-free car kits Making a call using digit dialingErasing voice tags Waking up the phoneTraining voice recognition Answering using voice commandsAnswering the phone Answering automaticallyCustomer support Getting HelpTelephone 1-800-349-4478 U.S. and Canada or Number mode Outbox Emergency calls, 18 emergency modeIndex CameraVolume Earpiece, 15, 45 key beep, 45 ringer