Kyocera Domino S1310 manual Get Help, Customer Support, Qualified Service, Phone Accessories

Page 62

13 Get Help

Customer Support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail. For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Communications Inc. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone (U. S. and Canada): 1-800-349-4478 or 1-858-882-2000 (press 2 for Product Information).

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment identifier (MEID).

Note: From Phone Info, select Build Info. Scroll down to MEID. The 18-digit number is the MEID number. If your phone uses an electronic service number (ESN), ESN replaces MEID.

Qualified Service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone Accessories

To shop for phone accessories, visit kyocera.superiorcommunications.com.

62	Customer Support

Image 62

Contents Domino S1310 User guide Domino S1310 User Guide Bluetooth Certification Avoid magnetic environments Radio Frequency RF energy Page Table of Contents Browser Charge the Battery Phone BatteryInstall the Battery Get StartedNever use any damaged battery Battery Safety GuidelinesCommon Causes of Battery Drain Supervise all battery usage by childrenScroll right to go to Tools & Games Voice Memo Phone OverviewGet to Know Your Phone SeparatelyScreen Icons These icons may appear on your phone’s screenMain Menu Guide Conventions Make Phone Calls Call FeaturesPower Phone Up Answer Phone CallsUse Speed Dialing Volume ControlEmergency Services Text Entry Modes Text entry screen has the following featuresText Entry Enter Numbers with Number KeypadTo change case mode, press the * Shift key Enter Symbols with Number KeypadRapid Entry with Number Keypad @ ? ! , & ‘Text Entry Quick Reference Work with Call Lists Recent CallsRecent Calls Menu Work with Call Timers Erase Call List RecordsView Data Counter Contacts Menu Access ContactsContacts Add Contacts Use ContactsCustomize Contacts Erase Contacts Contact Groups Speed Dial List Check ContactsImages Media GalleryMedia Gallery Menu SoundsMedia File Options Erase Media FilesErase All Sound Files Erase All Files in a FolderErase All Image Files Erase All Media FilesPlay Brick Attack Tools & GamesTools & Games Menu Record Voice Memos Voice MemoScheduler Play Voice MemosView Events Modify EventsChange Scheduler Settings Erase EventsSet the Quick Alarm Alarm ClockSet an Alarm Use Tip CalculatorUse Stopwatch Use TimerFrom Timer, select Set Enter the time length Messaging Messaging MenuReceive Calls while Creating Messages Send MessagesCreate a Text Message Enter Message RecipientsSave Messages to Drafts Use Preset TextSet Individual Message Settings Complete Messages in DraftsManage Received Messages Reply to Text MessagesManage Voicemail Manage Sent Messages Message Settings Manage Browser AlertsEnable Auto-Erase Edit Preset MessagesEnable Save to Sent Set Default TextMessage Groups Erase a Single Message Erase MessagesCheck Message Count Erase Messages from a FolderSettings Settings MenuUse Bluetooth Devices BluetoothEnable Bluetooth Pair with a DeviceSet Date and Time Change Bluetooth SettingsConvenience Auto Keyguard Enable Airplane ModeEnable Auto-Hyphenation Use 1-Touch DialingEnable Minute Alert Call Contact using Fast FindEnable Frequent List Set Missed Call AlertDisplay Set Contrast Set Ringer ModeSet Brightness Set LanguageAccessories Network Set Phone Line Enable Roaming Call AlertSet Roaming Restrictions Set Location InformationSet Limit Calls SecurityLock Phone Change Lock CodeBrowse the Web BrowserLaunch Browser Add a BookmarkHow does Brew Work? Access Help for DownloadsDownloads Download an ApplicationView Phone Icons Phone InfoView Version Information Select Icon Keys to view the icons used in your phoneGet Help Qualified ServicePhone Accessories Customer SupportConsumer Limited Warranty Phone Accessories Index Games Brick Attack, 32 groups Call logs, see call lists call timersDownloads, 60 help Drafts folder Keypad Messages, 41 voicemail Number prefixes, 25 number types Modes, 17, 45 numbers, 17 rapid entry, 18 symbols Page User Guide