Kyocera VMS200 manual Customer Support, Qualified service, Phone accessories Product evaluation

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14GETTING HELP

Customer Support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment ID (serial number). To locate the serial number, select Menu > Settings > Phone info >

My phone number and scroll down to Serial number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone accessories

To shop for phone accessories, visit www.kyocera-wireless.com/store. You may also call us at 800-349-4188 (U.S.A. only) or 858-882-1410.

Product evaluation

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide

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Contents Page TNT! User Guide Optimizing your phone’s performance Potentially unsafe areas Accessories To purchase accessories, visit Table of Contents Voice Commands Installing the battery Phone batteryCharging the battery Recharging the batterySupervise all battery usage by children Battery carePhone activation Purchasing accessories Finding your phone’s serial numberActivating your Virgin Mobile account Programming your phoneGetting to know your phone Phone overviewCommon keys Screen icons These icons may appear on your phone’s screenSpeakerphone is on Main menu Contents of the main menu are as followsEnd/Power key Return to the main screen Use these keys to access the basic functions on your phoneBasic navigation Guide conventionsMaking phone calls Powering upAnswering phone calls Basic FunctionsEnding phone calls Verifying your phone numberActivating voice dialing Hold call Volume controlSpeed dialing Touch dialingAirplane mode Emergency servicesText Entry Text entry modesEnter numbers Enter words letter by letterChange default text entry mode Enter symbolsChange modes CapitalizationText entry quick reference Call lists View call timersRecent Calls View recent callsMessaging Text messagesView a text message Erase messagesErase a single message Erase all messagesWorking with messages Message settings Disabled erases no messages Entry modeSelect Menu Messaging Msg settings Text msg receipt Request Auto-eraseAdding contacts Viewing Contacts listContacts Add contact from main screenAdd code or extension Working with contactsContact details Contact nameContact Web address Contact email addressContact street address Contact noteAssign ringtone Contact groupsAssign picture Assign number typeCustomize groups Searching contactsContacts list Frequent listAccessing VirginXL Ending a VirginXL session With VirginXL, you can access musicNavigating VirginXL Top-Up your account Checking your account balanceMY Account Top-Up with a Top-Up CardFor more information My graphics My ringtonesMY Stuff Downloading ringtonesVoice memo CalendarTools Select Save to save the event View eventsYou can view the events saved to the scheduler Select Menu Tools Calendar and one of the followingScheduler settings Alarm clockSet the alarm clocks Modify an eventTip calculator CalculatorWorld clock Stopwatch TimerMemopad Write memosSettings Contents of the Settings menu are as followsMenu options Display Sounds VolumeAuto-hyphen Time and date formatConvenience Re-record to record your message again Hold callTouch dialing Call optionsVoice dialing Exit to exitAuto answer Select Menu Settings Call optionsSecurity Network MessagingPower backlighting AccessoriesHeadset sound TTY deviceHearing aid Phone informationVoice commands Voice CommandsVoice dial list Use shortcuts Call a numberFind contacts Say Contact and the name of the person you want to callPhone accessories Product evaluation Qualified serviceCustomer Support Getting HelpConsumer Limited Warranty User Guide Backlighting power, 45 settings Banner, 37 battery Default text mode, changing, 21 dialingIndex See Meid mobile equipment ID Expert mode Flip Answering calls, 43 foldersMeid mobile equipment ID, 49 memopad Menus main Deal with Mobile equipment ID MEID, 49 modesQualified service, 49 quick alarm, 34 quicktext Speakerphone, 10, 11 volumeNavigation key, 8 network Wallpaper, 37 web Speed dialing