ZTE Z795G user manual Troubleshooting, Numbers feature

Troubleshooting

Problem	Possible Causes	Possible Solution
	The battery or battery charger is damaged.	Contact the dealer.
Battery not	The phone’s temperature is below 32°F	Adjust the battery-charging environment to
	(0°C) or higher than 113°F (45°C).	avoid extremes of temperature.
charging
	Poor contact between the battery and	Check all connectors to make sure all
	charger.	connections have been properly made.
	The standby time is related to your service
	provider system configuration. The same	If you are located in an area where
	phone used with different service providers’	signaling is weak, temporarily power off
	systems will not provide exactly the same	the phone.
	length of standby time.
Shortened standby	The battery is depleted. In high temperature	Use a new battery.
time	environments, battery life will be shortened.
	If you are not able to connect to the
	network, the phone will continue to send	Change your location to one where the
	out signals as it attempts to locate a base	network is accessible, or temporarily turn
	station. Doing so consumes battery power	off your phone.
	and will consequently shorten standby time.
Cannot turn your	Battery power has been depleted.	Recharge the phone’s battery.
phone on
	(Micro) SIM card malfunction or damage.	Take the (Micro) SIM card to your service
		provider for testing.
(Micro) SIM card
	(Micro) SIM card inserted improperly.	Insert the (Micro) SIM card properly.
error
	Debris on the (Micro) SIM card contacts.	Use a soft, dry cloth to clean the (Micro)
		SIM card contacts.
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		Troubleshooting
Problem	Possible Causes	Possible Solution
	(Micro) SIM card invalid.	Contact your service provider.
Unable to connect	You are not within the network’s service	Check the service area with your service
	area.	provider.
to the network
	Poor signal.	Move to an open space, or if you are inside
		a building, move closer to a window.
Cannot answer	You have activated the Call barring	In Phone app, go to the Menu Key >
		Settings > Call Barring Settings, and
incoming calls	feature.
		then check Deactive All.
	You have activated the Call barring	In Phone app, go to the Menu Key >
		Settings > Call Barring Settings, and
	feature.
You cannot make		then check Deactive All.
outgoing calls.	You have activated the Fixed dial	In Phone app, go to the Menu Key >
		Settings > Fixed Dialing Numbers and
	numbers feature.
		disable it.
		Contact your service provider. If the service
PIN Code blocked	You have entered an incorrect PIN code	provider provides the (Micro) SIM card’s
	three consecutive times.	PUK code, use the PUK code to unlock the
		(Micro) SIM card.
Unable to enter
information into	The phonebook’s memory is already full.	Delete unnecessary data from the contacts.
the phonebook
Phone crashes,		Reset the phone to factory status.
reboots, freeze,	Some third-party software is not compatible	Enter safety mode and uninstall the
or cannot be	with your phone.
		software that may cause the problem.
powered on
		Upgrade the phone software.
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