Troubleshooting and FAQs, HAC Mode

Notes:

• Tell the operator which service you require: Police, Fire, or Ambulance. Tell them where you are and remain stationary to maintain contact if possible.

• Due to the nature of the cellular system, emergency calls cannot be guaranteed. You should never rely solely on any wireless device in emergency situations.

HAC Mode

When HAC mode is active, your phone sends the audio signals from your phone to the telecoil rather than to the microphone of your hearing aid. The HAC setting only improves the quality of sound transmitted through the earpiece; it does not affect the speakerphone or a headset.

• It is recommended that you disable Bluetooth functionality when HAC mode is in use.

• HAC mode consumes additional battery power. Pay close attention to the battery’s charge level when using HAC mode.

Caution: Do not turn on the HAC setting unless you use a hearing aid with a telecoil. Using this setting without a hearing aid or with a hearing aid without a telecoil may be harmful to your hearing.

Troubleshooting and FAQs

Consult the following table for resolutions to common problems. If your particular problem cannot be resolved using the information in the table, take your phone to an authorized dealer or service center for assistance.

Problem	Possible Causes	Possible Solution

Poor reception	The network signal is too weak	Move to a location where the
	at your current location, for	network signal can be properly
	example, in a basement or	received.
	near a tall building.
	The network is busy or	Wait a few minutes and try
	overloaded.	your call again.
Echo or noise	Poor connection.	End the call and dial again.
on the line
Certain phone	Your service provider may not	1. Contact your service
features not	support some of the features	provider to determine if
working	on your phone (e.g. Call	they support the features
	Waiting or Call Forwarding).	that are not working.
		2. If your service provider
		supports the feature and it
		still does not work, take the
		phone to a service center
		for assistance.

Care and Maintenance

Troubleshooting and FAQs