Apple XL-DH259P operation manual Troubleshooting chart

Troubleshooting chart

Many potential problems can be resolved by the owner without calling a service technician.

If something is wrong with this product, check the following before calling your authorized SHARP dealer or service center.

QGeneral

Symptom	Possible cause
O The clock is not set to	O Did a power failure occur? Reset the
the correct time.	clock. (Refer page 11)
O When a button is	O Set the unit to the power stand-by
pressed, the unit does	mode and then turn it back on.
not respond.	O If the unit still malfunctions, reset it.
	(Refer page 14)
O No sound is heard.	O Is the volume level set to “MIN”?
	O Are the headphones connected?
	O Are the speaker wires disconnected?

QCD player

	Symptom	Possible cause
O Playback does not start.		O Is the disc loaded upside down?
O	Playback stops in	O Does the disc satisfy the standards?
	the middle or is not	O Is the disc distorted or scratched?
	performed properly.
O	Playback sounds are	O Is the unit located near excessive
	skipped, or stopped in	vibrations?
	the middle of a track.	O Is the disc very dirty?
		O Has condensation formed inside
		the unit?

QRemote control

Symptom	Possible cause
O The remote control	O Is the AC power cord of the unit
does not operate.	plugged in?
	O Is the battery polarity correct?
	O Are the batteries dead?
	O Is the distance or angle incorrect?
	O Does the remote control sensor
	receive strong light?

Q Tuner

Symptom	Possible cause
O The radio makes	O Is the unit placed near the TV or
unusual noises	computer?
continuously.	O Is the FM antenna or AM loop antenna
	placed properly? Move the antenna
	away from the AC power cord if it is
	located nearby.

QUSB

	Symptom	Possible cause
O	Device cannot be	O Is there any MP3/WMA file available?
	detected.	O Is the device properly connected?
		O Is it an MTP device?
		O Does the device contain AAC file only?
O Playback does not start.		O Is it a copyright protected WMA file?
		O Is it a false MP3 file?
O	Wrong time display.	O Is Variable Bitrate file being played
O	Wrong file name	back?
	display.	O Is the File Name written in Chinese or
		Japanese characters?

QiPod and iPhone

Symptom	Possible cause
O No sound is produced.	O The iPod or iPhone is not playing.
No image appears on	O The iPod or iPhone is not properly
the TV/monitor.	connected to the unit.
	O Is the AC power cord of the unit
	plugged in?
	O The video cable is not properly
	connected.
	O The TV/monitor’s input selection is not
	properly set.
	O The iPod TV out feature has not been
	set to output video.
O iPod or iPhone will not	O The iPod or iPhone is not making full
charge.	contact with the connector.
	O Using iPod (3rd generation).
	O The iPod or iPhone is not supported.
	Refer to page 6 for compatible models.
O “This accessory is not	O The iPhone battery is low. Please
made to work with	charge the iPhone.
iPhone” or similar,	O iPhone is not properly docked.
appears on iPhone
screen.

QCondensation

Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet (CD pickup, etc.) or on the transmitter on the remote control. Condensation can cause the unit to malfunction. If this happens, leave the power on with no disc in the unit until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the unit.

QIf problem occurs during operation

When this product is subject to strong outdoor interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.

If such a problem occurs, do the following:

1Set the unit to the stand-by mode and turn the power on again.

2If the unit is not restored in the previous operation, unplug and plug in the unit again, and then turn the power on.

Note:

If neither operation above restores the unit, clear all the memory by resetting it.

QFactory reset, clearing all memory

1Press the POWER ON/STAND-BY button to enter the power stand-by mode.

2While pressing down the OPEN/CLOSE button, press the POWER ON/ STAND-BY button until “ALL CLEAR” appears.

Caution:

This operation will erase all data stored in memory including clock, timer settings, tuner preset, and CD program.

QBefore transporting the unit

Remove the iPod/iPhone, USB memory device and disc from the unit. Then, set the unit to the power stand-by mode. Carrying the unit with iPod/iPhone or USB memory device left docked or discs left inside might damage the unit.

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