Samsung GT-15510 Troubleshooting, Your device displays Service unavailable or Network error

Page 101

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the device lock feature is enabled,

Password

you must enter the password you set for

 

the device.

 

When using the device for the first time

 

or when the PIN requirement is enabled,

PIN

you must enter the PIN supplied with

the SIM or USIM card. You can disable

 

 

this feature by using the Lock SIM card

 

menu.

Code

Try this to solve the problem:

 

Your SIM or USIM card is blocked, usually

PUK

as a result of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM or USIM card. For details,

 

 

contact your service provider.

Your device displays "Service unavailable" or "Network error"

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

Troubleshooting 101

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Contents GT-I5510 Read me first Using this manualPlease keep this manual for future reference Instructional iconsCopyright 2010 Samsung Electronics CopyrightTrademarks Contents Entertainment Communication Personal informationWeb Tools SettingsConnectivity Safety precautions TroubleshootingUnpack Install the SIM or Usim card and batteryAssembling Gold-colored contacts facing down To install the SIM or Usim card and batteryInsert the battery Replace the back cover Charge the batteryDevice ›› Charge with the travel adapterMultifunction jack Outlet›› Charge with the PC data cable Insert a memory card optionalLocks in place ›› Remove the memory cardRemove the back cover DeviceSmall projection Attach a hand strap optional›› Format the memory card Getting started Select Airplane modeTurn your device on and off Get to know your deviceKeys Shift key Enter key ››Keys ›› Indicator iconsGetting started Battery power level Error occurred or caution requiredUse the touch screen Current timeGet to know the idle screen Lock or unlock the touch screen and keys›› Remove items from the idle screen ›› Add items to the idle screen›› Move items on the idle screen → Save Access applications›› Use the shortcuts panel ›› Organize applications ›› Access recent applicationsCustomize your device ›› Adjust the brightness of the display ›› Activate animation for switching Windows›› Change your ringtone ›› Set a screen lock→ PIN → Password→ Pattern ›› Lock your SIM or Usim card Enter textContinue Lock → Lock SIM cardRight ›› Enter text using the virtual keypad›› Copy and paste text ›› Uninstall an application ›› Install an applicationDownload applications from Android Market Download files from the webSettings → Accounts & sync ›› Set up a server accountSynchronize data Browser›› Activate automatic sync Account setup›› Synchronize data manually Select Auto-sync›› Make and answer a call CommunicationCalling Character ›› Use the headset›› Use options during a call To switch between the two calls, select Swap ›› Use additional features→ Enable FDN ›› View and dial missed calls›› View call logs Select EnableSelect a condition Phone → Call log›› Send a text message Messaging›› Send a multimedia message Messaging → New messageMessaging ›› View a text or multimedia message›› Listen to voice mail messages ›› Send an email message Google Mail›› View email messages Google MailSelect Change labels ›› Set up an email account›› Organize email by labels ›› View an email message ›› Add friends to your friend list Talk›› Start a chat InvitationChats Social HubTo end the chat, press → End chat Social Hub›› Capture a photo EntertainmentCamera Adjust the brightness Select + to increase or to decrease ›› Capture a series of photos ›› Capture a photo in Smile shot modeCamera → Smile shot→ Panorama ›› Capture a panoramic photo›› Capture a combined photo First photo ›› Capture a photo of action→ Add me ›› Customize camera settings ›› Record a video Storage location Change the recording mode for›› Customize camcorder settings ››Supported file formats Gallery›› View a photo Gallery›› Share images or videos Music›› Play a video Music ››Add music files to your device››Play music ›› Create a playlist ›› Use the party shuffle feature→ Add to playlist → New Press → Party shuffleFM Radio ›› Customize music player settings›› Listen to the FM radio RadioSelect Scan → a scanning option ›› Save a radio station automaticallyControl the FM radio with the following keys → Settings ›› Customize FM radio settingsRadio stations that provide this Option Function Set whether or not to showInformation Alternative›› Find a contact Contacts›› Create a contact ›› Create your namecard ›› Set a speed dial numberAccounts Press → More → Speed dial›› Copy contacts ›› Create a group of contacts›› Import or export contacts Contacts → Groups›› View the communication log Calendar›› View social network activities Contacts → History›› Create an event ›› Stop an event alarm›› View events CalendarVoice Recorder Memo›› Create a memo ›› View memos›› Play a voice memo ›› Browse web pages WebBrowser Bookmarks To customize browser settings, press → More → Settings→ Add bookmark → Find onSelect → Bookmarks ›› Bookmark your favorite web pagesEnter a page title and a web address Select → Most visited or HistorySettings → Location & security ›› Activate location services to use with Google MapsLayar Maps›› Get directions to a specific destination ›› Search for a specific locationMaps On map›› Search for a place around you Navigation Google Search›› Navigate to your destination YouTube YouTube››Watch videos ›› Upload videos News and Weather›› View the weather information WeatherMarket Samsung Apps›› Read news articles Select a news topic at the top of the screenSettings BluetoothFeature Connectivity›› Receive data using the Bluetooth wireless feature ›› Find and pair with other Bluetooth- enabled devices›› Send data using the Bluetooth wireless feature ›› Activate the Wlan feature Wi-Fi→ Wireless & networks → Wi-Fi settings → Wi-Fi ›› Find and connect to a WlanAdd Wi-Fi network ›› Customize Dlna settings for sharing Media filesAllShare ›› Add a Wlan manually›› Play files of one device on the other device ›› Play your files on another DLNA- enabled deviceSelect Add to playlist My phoneHotspot USB tethering and portable hotspotPortable hotspot PC connections Select UMS mode only → OK›› Connect with Samsung Kies ›› Connect as a mass storage deviceAdd VPN ›› Set up VPN connectionsVPN connections Connect ›› Connect to a private network›› Stop an alarm ›› Set a new alarmTools ClockMy Files CalculatorTask Manager CalculatorWrite and Go Voice SearchManager SearchMessage Update statusSave To the selected optionWireless & networks SettingsAccess the Settings menu ›› VPN settings Call settingsCustomize the settings for calling features ›› Mobile networksSound Location & security DisplayApplications Set up SIM card lockDevelopment Accounts & syncPrivacy Search SD card & phone storageLanguage & keyboard ›› Select language›› Device keyboard Enable the DioPen Chinese IME to enter text›› DioPen Chinese IME Voice input & output ›› Voice recognizer settings›› Text-to-speech settings Change the settings for accessibility features AccessibilityDate & time About phoneYour device displays Service unavailable or Network error TroubleshootingTouch screen responds slowly or improperly Your device freezes or has fatal errorsCalls are being dropped → Erase everythingOutgoing calls are not connected When dialing from contacts, the call is not connectedIncoming calls are not connected Others cannot hear you speaking on a callYour device is hot if touched Battery does not charge properly or the device turns offError messages appear when launching the camera Error messages appear when opening music files Error messages appear when launching the FM radioAnother Bluetooth device is not located Do not use your device during a thunderstorm Safety precautionsTurn off your device where prohibited Turn off your device when in an aircraft Keep your device dry Proper care and use of your mobile deviceDo not use a flash close to the eyes of people or pets Use caution when using the device while walking or moving Specific Absorption Rate SAR certification information Install mobile devices and equipment with cautionCorrect disposal of batteries in this product Correct disposal of this productDisclaimer To install Kies PC Sync
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