Samsung GT-B5310 manual Troubleshooting

Page 84

troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

Password

When the phone lock feature is enabled,

you must enter the password you set for

 

the phone.

 

When using the phone for the first time or

PIN

when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM

 

or USIM card. You can disable this feature

 

by using the PIN lock menu.

 

 

Code

Try this to solve the problem:

 

Your SIM or USIM card is blocked, usually

PUK

as a result of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM or USIM card. For details,

 

 

contact your service provider.

 

 

a

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Contents English SEA /2010. Rev GT-B5310 Using this manual Instructional iconsCopyright information IiiContents Using basic functions Activate and connect to a wirelessTroubleshooting Use Java-powered gamesSafety warnings Keep your phone away from small children and petsProtect your hearing Install mobile phones and equipment with caution Handle and dispose of batteries and chargers with careAvoid interference with pacemakers Turn off the phone in potentially explosive environments Reduce the risk of repetitive motion injuriesDo not use the phone if the screen is cracked or broken Safety precautions Follow all safety warnings and regulationsUse only Samsung-approved accessories Drive safely at all timesNever use a damaged charger or battery Protect batteries and chargers from damageHandle your phone carefully and sensibly Disassembling your phone may cause an electric shockAllow only qualified personnel to service your phone Ensure maximum battery and charger lifeImportant usage information Avoid interference with other electronic devicesEnsure access to emergency services Handle SIM cards and memory cards with careSpecific Absorption Rate SAR certification information Correct disposal of this product Correct disposal of batteries in this product Disclaimer Safety and usage information Supplied accessories perform best for your phone UnpackPhone layout Jack Hold keyKeys KeyFunctionSymbol Qwerty keyboardAlt Icons Learn about the icons that appear on your displayIcon Definition Install the SIM or Usim card and battery Assembling and preparing your mobile phoneInsert the SIM or Usim card Charge the battery Insert a memory card optional Attach a hand strap optional Switch to the offline profile Turn your phone on and offTo turn your phone on Press and hold Use the touch screen Access menus Customize Menu modeSwitch applications Switch from one active application to anotherUse widgets Close applicationsAccess help information Open the widget toolbarMove the widgets to the idle screen Change the widgetsUse shortcuts in Quick access mode Messenger Select Save Press to return to Idle modeCustomize your phone InstantAdjust the volume of the key tones Adjust the vibration intensity on the touch screenSwitch to or from the silent profile Calibrate the screenSelect a wallpaper Idle mode Select a skin color Menu modeSet the auto-lock feature for touch screen Activate Etiquette pauseLock your phone Unlock the touch screen with smart unlockAdjust the volume Use the speakerphone featureUse basic call functions Make a callSend and view messages Use the headsetSend a text or multimedia message Send an emailEnter text Select Tap to add subject and enter a subjectEnter text on the virtual keypad Symbol Learn the basics of using the phonebook feature Add and find contactsView text or multimedia messages View an emailUse basic camera functions Find a contactCapture photos View photos Capture videosControl the FM radio using the following icons Listen to musicView videos Listen to the FM radioListen to music files To turn off the FM radio, selectNavigate web pages using the following icons Browse the webBrowse web pages Use the Google services Learn how to use various Google servicesBookmark your favorite web pages Download media filesConnect to Mail Connect to MapsUse advanced call functions View and dial missed callsCall a recently dialed number Learn about your phone’s additional calling capabilitiesHold a call or retrieve a held call Dial a second callAnswer a second call Make a multiparty call conference callCall an international number Call a contact from the phonebookReject a call Voice call or video callUse advanced phonebook functions Create a namecardSet favorite numbers Create a group of contactsUse advanced messaging functions Create a text templateCreate a multimedia template Insert text templates in new messagesCreate a message from a multimedia template Create a folder to manage messagesUse the Palringo messenger Capture photos by using options preset for various scenes Capture photos in Smile shot modeUse advanced camera functions Capture a series of photos Capture panoramic photosUse camera options Customize camera settings Shutter soundStorage Video qualityUse advanced music functions Copy music files via Samsung KiesCopy music files to a memory card Synchronize your phone with Windows Media Player Create a playlistCustomize your music player settings Record songs from the FM radioSet up your favorite radio station list Store radio stations automaticallyFind information of music Use the Bluetooth wireless feature Turn on the Bluetooth wireless featureFind and pair with other Bluetooth- enabled devices Send data using the Bluetooth wireless featureReceive data using the Bluetooth wireless feature Activate and connect to a wireless LAN Wlan Use Remote SIM modeActivate a Wlan Search for and connect to a WlanUsing tools and applications Activate the fake call feature Activate the mobile trackerMake fake calls Make a fake callChange the time delay before fake calls Record and play voice memosRecord a voice Record a voice memoAdjust an image Edit imagesApply effects to images Learn to edit images and apply fun effectsInsert a visual feature Transform an imagePrint images Crop an imageUpload photos and videos to the web Set your favorite destination listUpload a file Customize the Communities settings View a fileUse Java-powered games and applications Download games or applicationsPlay games Launch applicationsSynchronize data Synchronize data with a web serverSynchronize data with a Microsoft Exchange server Update and read RSS feed Use RSS feedAdd an RSS feed address Update the GPS functionality Select a feed category → an updated feedView your current position Create and view world clocks Create a world clockAdd a world clock to your display Set and use alarms Set a new alarmStop an alarm Deactivate an alarmSet a countdown timer Use the calculatorConvert currencies or measurements Use the stopwatchCreate new tasks Create new memosManage your calendar Change the calendar viewView events Troubleshooting Ensure that the SIM or Usim card is installed correctly You enter a number, but the call is not dialedPhone beeps and the battery icon flashes
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