Whirlpool CCW5264EW0 Requesting Assistance or Service in the U.S.A, If you need assistance

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Requesting Assistance or Service in the U.S.A.

Before calling for assistance or service, please check “Troubleshooting” on pages 23-24. It may save you the cost of a service call. If you still need help, follow the instructions below.

1. If you need assistance* .. .

Call our toil-free number. Dial toil-free from

1-1 anywhere in the U.S.A.:

1-800-253-l 301

and talk with one of our trained consultants. The consultant can instruct YOUin

how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

2. If you need service* . ..

Contact the dealer from whom you purchased the appliance or the authorized servicer in your area. For help finding an authorized servicer in your area, call our toll-free tele- phone number in Step 1.

l When asking for help or service:

3.If you need

replacement parts . ..

To locate replacement parts in your area, refer to step 2 or call our Consumer Assis- tance Center number in step 1.

4.If you are not satisfied with how the problem was solved . ..

l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer or authorized servicer have failed to resolve your problem.

Major Appliance Consumer

Action Program

20 North Wacker Drive

Chicago, IL 60606

lMACAP will in turn inform us of your action.

Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.

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Contents Your Assistance Or ServiceCaring for Your LaundryPlease record your model’s information Thank you for buying this applianceOur Consumer Assistance Center Number Toll-free Your safety is important to us Washer SafetyTo order Stand Kits Parts and FeaturesPortable One-faucet Connection Washer InstallationPortable two-faucet connections Hose connectorTo disconnect washer To disconnect the washer To connect the washerStarting your washer Operating Your WasherSize Selecting a cycle and time Stopping/restarting your washerNormal Regular cycle Permanent Press Regular CycleSoak Cycle Using Spin OnlyUnderstanding normal washer sounds Manual clean lint filterDuring Drain After Wash and Before DrainWash Understanding what happens in each cycleUsing the liquid fabric Using the liquid chlorine bleach dispenserSoftener dispenser Caring for Your Washer Cleaning your washerWinter storage or moving care Non-use or vacation carePreparing clothes for Laundry TipsWashing SortingLoading suggestions Saving energyTowels Dellcates Checking hot water temperature Selecting water temperaturesWater guidelines Water hardnessCurtains, drapes, slipcovers Diapers Elastic, spandex Washing special-care itemsKnits Pillows, stuffed toys Stain removal rules Removing StainsStain Removal guideIron or rust Ketchup or tomato products Fruit stainsScorch Soft drinks Stain to RemoveCommon laundry problems TroubleshootingProblem CauseCommon washer problems If you need service Requesting Assistance or Service in the U.S.AIf you need Replacement parts If you are not satisfied with how the problem was solvedLength of Warranty Full ONE-YEAR Warranty Automatic Washer WarrantyLimited FIVE-YEAR Warranty Limited TEN-YEAR Warranty
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